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Tier 2 Technical Support Engineer



IT, Customer Service
Manila, Philippines
Posted on Wednesday, April 19, 2023
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter, Facebook and Instagram.
8x8 is seeking experienced technical support professionals to assist our business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers.


  • You will be responsible for resolving escalated and complex customer cases from first-line product support engineers who have been unable to isolate or fix issues with 8x8 products. Tier 2 Engineers are the primary liaison with the 8x8 NOC and engineering teams responsible for reporting operational issues, maintenance problems or bugs. Customer interactions include performing remote phone system configuration, troubleshooting quality of service, as well as connectivity and performance issues. The ideal candidate will have experience in troubleshooting and resolving complex technicalities in telecommunication and enterprise networks.


  • Knowledge and troubleshooting proficiency of: Unified Communications, VOIP, and SIP technologies; Cloud computing technologies and concepts ; Network routers, switches, systems and tools; Contact Center technologies
  • 5+ years supporting enterprise level, mission critical network environments
  • 5+ years of providing technical support to enterprise level customers
  • Bachelor’s degree in a technical field and/or comparable industry certifications and experience
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Team player with positive attitude
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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