Managed Service Advisor - UK Remote
8x8
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See open jobs at 8x8.See open jobs similar to "Managed Service Advisor - UK Remote" Francisco Partners.United Kingdom · Remote
Posted on Friday, April 21, 2023
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
8x8 is seeking a seasoned professional to facilitate the day-to-day system administration, solution delivery and post-deployment tasks for our managed services customers. Our ideal candidate is someone who is eager to make a great impression with our customers, has a customer-first mentality, is an excellent problem solver and deals well with ambiguity. This is a full-time position.
About the Job
This candidate will be responsible for not only helping our customers manage the system but also ensuring that they have an excellent experience doing so. In addition, this person will be responsible for the continued customer success. To respond to the many challenges that a customer may face, this candidate must be adaptable, self-reliant, detail-oriented, have strong problem solving skills and be technically savvy. This position also requires both excellent written and verbal communication skills.
About our Team
The 8x8 Service Management Team is a close-knit team that is passionate about delivering a cutting-edge product with white-glove service. We constantly leverage the skill sets of our teammates and our colleagues throughout the company in order to provide our customers with the best possible experience. We work closely with all facets of the company and embody a strong team mentality.
Responsibilities
- Manage and maintain the customer relationship post-deployment for Customer’s continued growth and success
- Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution
- Provide best practice recommendations around CCaaS and UCaaS builds and design
- Meet with sales and deployment teams to gather critical account information
- Ensure that the customer has sufficient services and products to meet business needs
- Coordinate training resources to enable the customer to successfully use 8x8 products
- Track and report on customer health that meet company standards
Requirements
- Minimum 2-3 years of project management, customer training, technical support, or SaaS product administration
- Motivated and self-driven with a strong sense of ownership
- Strong problem solving skills and the ability to translate business requirements into a working solution
- Proven team player with strong interpersonal skills and attention to detail
- Ability to present creative new ideas and gain consensus with customers and project teams including those at the executive level
- Experience with major VOIP protocols: SIP and MGCP knowledge is a plus
- Working knowledge of routers, switches, and other network components helpful
- Ability to work independently and in a team environment
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here.
This job is no longer accepting applications
See open jobs at 8x8.See open jobs similar to "Managed Service Advisor - UK Remote" Francisco Partners.