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Deal Desk Analyst



Cluj-Napoca, Romania
Posted on Tuesday, April 25, 2023
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
The Deal Desk Analyst II is responsible for delivering deal analysis and deal structure guidance for multiple sales verticals with the mission to meet fiduciary responsibilities, customer requirements and sales goals which ensure successful execution in new business & revenue generation. This role directly contributes to scalability and efficiency gains in many of our internal processes that impact the overall customer experience.
This is a highly visible position that requires extensive interaction with senior executives and staff members across the entire organization, especially sales, customer success, marketing, product, finance, support, legal, and professional services. Success in this role will require the capacity for establishing a close relationship with key members of these groups, building on collaboration and business critical-thinking skills to assess requests and find solutions that meet stakeholder needs. A successful candidate will have demonstrated the ability to proactively and effectively work together with all organizational levels across multiple time-zones within a fast-moving high-technology company, particularly interfacing between multiple teams worldwide.


  • Drive the end to end lifecycle of a quote to an order with discretion & independent judgement with respect & adherence to the policies & procedures currently in place.
  • Manage complex day to day contract creation process, working closely with sales representatives to articulate customer requirements, business case, and deal value to several and sometimes dissimilar stakeholders across 8x8. Partner with sales leaders to understand close plans and timelines for high-level deals
  • Provide deal strategy, structuring, review and business policy advice to sales in an effort to maximize current and future revenue and remain within an acceptable risk profile
  • Responsible for ensuring non-standard requests received from Sales are communicated clearly, accurately and adequate justification is provided
  • Administer approval process for the most complex and high visibility enterprise sales transactions to meet customer’s critical business requirements while expediting sales velocity, and adhering to 8x8’s operational policies, and accounting & legal practices
  • Manage assigned queues’ deal & request flow in alignment with priorities communicated by direct leadership
  • Assist in maintaining continuity within Deal Desk by working with teammates, especially junior members, in completing complex tasks
  • Strong analytical and problem solving skills; self-starter with ability to independently identify action items required in any given situation (high-level critical thinking)
  • Ability to analyze, model and recommend the best course of action for complex pricing situations and business decisions.
  • Work Schedule - M-F 11:00 - 20:00


  • Minimum Bachelor’s Degree or equivalent, preferably in Business, Marketing, Finance, or a related field
  • 3+ years relevant experience in an analytic, Deal Desk, Sales Operations and/or operational role within Sales/Sales Operations, Marketing, Strategy, or Finance
  • Proficiency with Salesforce and Apttus CPQ preferred
  • Clear and thoughtful communicator with exceptional critical thinking skills
  • Ability to work in a fast-paced environment


  • 25 annual leave days
  • Additional vacation of 1 leave day for every 2 complete years of employment (max. up to 5 days)
  • Bank Holidays (Public Holidays) during the weekend, are observed on weekdays
  • Private Pension
  • Group Life Insurance
  • Private Healthcare
  • Meal Tickets
  • Telecom allowance
  • Newborn allowance
  • Christmas and Easter Allowance
  • Flexible benefits platform
  • Employee engagement activities and events
  • Learning and training initiatives
  • Flexible working schedule
  • Employee Stock Purchase Plan
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
For European Job Applicants our Job Applicant Privacy Notice can be found here.
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