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Identity and Access Management Administrator



Manila, Philippines
Posted on Saturday, May 6, 2023
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
The IAM team is responsible for the operationalization of the application portfolio through the onboarding and offboarding lifecycle. This is a crucial department for 8x8 to ensure we maintain our compliance needs, balanced with improving our end user’s need to access applications. This role is at the forefront of enabling and maintaining our security posture.
As an Identity and Access Management (IAM) Administrator you will be responsible for designing, documenting & implementing process and system changes for how we manage access control for our systems.
You will work with Corporate IT, Business System Owners, and other Operations teams to migrate existing on-premise, cloud-based, and SaaS systems into our Single-Sign-On (SSO) tools; define, design, and implement processes for facilitation of user access administration, including account setup/changes/deletions for some of 8x8's most crucial systems and platforms
You will balance day-to-day access provisioning duties with flexing your creative muscles to contribute to the standardization and improvement of provisioning processes while leveraging automation where possible to improve efficiency and the user experience.

Role and Responsibilities

  • The candidate will be responsible for user access administration, including account setup/deletions, user & system account provisioning and entitlement.
  • Define, design, and implement processes for user & system account provisioning with a goal of improving the user experience and leveraging automation where possible
  • Perform regular IAM audits to validate appropriate privileged role based access
  • Respond to requests from our audit team, as appropriate
  • Provisioning access to applications within our SLA
  • Incorporating process changes and updates into the Standard Operation Procedures (Runbooks)
  • Experience in performing assessments across existing IAM practices and recommending improvements based on risk to the organization
  • Maintains awareness and knowledge of current changes within legal, regulatory, and technology environments which may affect operations. Ensures senior management and staff are informed of any changes and updates in a timely manner. Maintains continuity of any required or desirable certifications.

Qualifications and Expectations

  • 3 + years of direct IAM experience
  • Demonstrated experience in IAM best practices - certifications preferred
  • Demonstrated Knowledge in either Okta, One Login or Microsoft (and other SSO tools), Multi-Factor Authentication, Active Directory, and various SaaS solutions (understand basic architecture and application of IAM security concepts/principles
  • Experience of RPA software and scripting Experience with gathering, analyzing, and presenting evidence to support IAM audits
  • Excellent written and verbal communication
  • Ability to connect with all partners, including leadership, system engineers and end users
  • Ability to develop and clearly articulate risk reports/issues to key business partners
  • Ability to work cross-functionally, establish credibility, and build a working relationship with internal and external partners to ensure a shared outcome
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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