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Senior Manager, Business Systems Applications Management

8x8

8x8

IT
United States · Remote
Posted on Saturday, May 6, 2023
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.
The value to the business provided by the 8x8 Applications team is growing, and we are looking for a Senior Manager to help us organize and maintain our GTM Application portfolio.
This individual will play a crucial part in ensuring the maintenance, stability and compliance needs for our business systems.
Responsibilities:
Design & implement controls to ensure the production and child environments are up to date, maintained and compliant.
Tier 1 application support.
Maintain the the release environments - upgrades, data loads, provisioning, integrations
Partner with internal teams, such as Architecture, to ensure process diagrams are updated / maintained
Partner with our audit and compliance teams to demonstrate the controls you have in place.
Analyze, prepare and perform vendor upgrades
Design, implement and oversee dev ops change and release processes
Ensure detailed understanding of the application process design and technical implications
Organizational skills:
A strong attitude of service
Comfortable communicating cross-functionally at all management levels
Top-notch organization skills with attention to detail; ability to multitask, work independently and adapt to changing priorities; attention to detail; positive client service attitude
Strong business acumen and exceptional interpersonal skills
Experience with IT service management tools and development tools, Jira, and incident response (ex: PagerDuty)
Qualifications and Expectations
BA or better, preferably in Information Technology or related fields
5+ years
Experienced leading implementations of Salesforce and other GTM tools in a global organization such as, Salesforce, Docusign, Conga, Netsuite, or other SaaS based applications
Experience in working across a geographically disbursed / remote organization
Salesforce certifications
Jira scrum certifications and or experience
Previous experience in a supervisory role required
Excellent written and verbal communication
Ability to develop and clearly articulate risk reports/issues to key business partners
Ability to work cross-functionally, establish credibility, and working relationship within internal and external partners to ensure a shared outcome
Strong oral and written communications with excellent teamwork and interpersonal skills
Strong mentoring and leadership skills
Base Pay Range:
*The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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