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Carrier Relations Manager



Singapore · Asia · Singapore · Asia
Posted on Friday, March 1, 2024

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

8x8 is looking for individuals who are experienced in managing carrier relationships with mobile operators, international, regional and domestic carriers. Working with partner operators and carriers to provide SMS routes that are market competitive in terms of quality and cost base.

This will be an individual contributor and will require at least 2 years’ experience working with telecommunications carriers and aggregators. The candidate should be familiar with the nuances of the SMS aggregation business, the way routes are managed, the major SMS players and particularly with the South Asia and Middle East Mobile market.

Familiarity with acquisition of various routes, knowledge of in-country SMS features, regulations and markets, ability to speak and work with a local language will be added advantages.

Main Responsibilities:

  • Managing partnerships with Carriers, Mobile Operators and SMS Aggregators Partners;

  • Ensuring 8x8 has the best cost, quality, reliability, features and support in the responsible territories through regular communication and negotiations;

  • Providing up-to-date market and competition knowledge, and regulations and trends;

  • Work with existing partners to expand coverage and footprint;

  • Work with wholesale team to manage bilateral relationship for optimal benefit to 8x8;

  • Work with Sales to identify opportunities and build new destinations and features competitively;

  • Monitoring and analysing traffic and business performance pro-actively;

  • Optimize routing and delivery worldwide;

  • Processing price changes promptly;

  • Coordinate with suppliers and operations team to investigate and remedy issues when needed

Desired Skills and Experience:

  • You have at least 5 years working in international telecommunications carrier relations.

  • You have competent knowledge in the international and regional A2P messaging market.

  • Experience working with SMS aggregator commercially and technically is a strong advantage.

  • You are a pro-active team player, with excellent analytical and problem-solving skills, and an ability to work with cross-functional global teams.

  • You are a hands-on doer; able to generate and follow leads, close deals, manage ongoing partnership and drive business forward.

  • You are able to forecast, analyse, and execute go-to-market strategies in order to achieve goals.

  • Relevant experience in the South Asia and Middle East region, and ability to speak some local languages would be highly beneficial.

  • You possess good communication and interpersonal skills.

  • You have a strong sense of responsibility, initiative and commitment.

  • Regular travel is expected.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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