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Sr. Solutions Delivery Consultant., CCaaS required



Multiple locations
Posted on Sunday, March 10, 2024

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

The Senior Solutions Delivery Consultant is responsible for delivering 8x8 cloud-based solutions to our highly valued Enterprise and Public sector Customers. You will provide in-depth UC/CC solution design. You will lead the delivery of our communication platform from a technical aspect, including solution build and UAT testing and then support the customer as they go live on the 8x8 platform. You will be committed to providing the very best in customer service, and be able to work in a face paced and demanding environment, leading multiple projects at the same time. Responsibilities Lead technical solution design sessions for new 8x8 customers, Contact centre (CC) design across all media types (Voice, email, chat, SMS, and Social media channels), Including chatbot design and deployment Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions Complete configuration, implementation and testing of 8x8 services Provide advice to our customers on the configuration of IP networks to best facilitate 8x8 services Troubleshoot in a timely manner, liaising with relevant 8x8 teams and providing excellent customer communication Complete design documentation detailing the customer's Media flows (voice/chat/email/sms/chatbot) The ability to understand the customer network topologies and advise if changes are required Qualifications Good knowledge around cloud-based solutions in a SaaS environment and being able to confidently talk, debate and discuss virtually and in person with different Channel Partners best practices 3+ years in a similar role of training and enablement through Channel Partners with a wrap around of Project Management experience Working knowledge of routers, switches, and other network components Ability to manage multiple projects simultaneously with strong planning and organisational skills Excellent interpersonal skills demonstrated in a customer facing environment

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.

Salary Ranges:

$92,625.00 - $154,375.00

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)

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