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Community Advocacy Manager

8x8

8x8

Multiple locations
Posted on Friday, March 22, 2024

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are seeking a highly creative and relationship-driven Community Advocacy Manager to lead the development and management of our customer advocacy programs and experiences. The ideal candidate will be a skilled community builder with a passion for understanding customers and nurturing relationships at both practitioner and C-level. This role requires a true brand ambassador who is committed to scaling 8x8’s customer community while amplifying customer success stories and maintaining tangible brand experiences.

Role Responsibilities:

  • Develop and drive the strategic evolution of 8x8’s customer community, including online and in-person programs that facilitate meaningful connections and best practice sharing.

  • Scale the growth and engagement of the community globally, fostering connections and empowering users to engage in specialized topics, share best practices, and collaborate on common challenges.

  • Establish highly-engaged community groups comprising passionate users, subject matter experts, and masterminds.

  • Connect and empower 8x8 customers to discuss common challenges, goals, and solutions in collaboration with internal teams.

  • Develop and report on community feedback, overall engagement, and initiatives to leadership.

  • Define and track key performance indicators (KPIs) to measure the success and impact of community initiatives.

  • Create feedback loops between the customer community and internal teams to drive product improvement and innovation.

  • Partner with key stakeholders to develop a comprehensive database of customer success stories to support sales, marketing, PR, thought leadership, and strategic partnerships.

  • Collaborate with Sales, Marketing, and Customer Success teams to maintain accurate customer records in the advocacy database.

  • Offer innovative and creative ideas to amplify the customer voice in content and marketing activities, showcasing customer success stories effectively.

Qualifications:

  • Bachelor’s degree in Business Administration, Marketing, Communications, or related field.

  • 3+ years of experience in community management, customer advocacy, or related roles.

  • Strong understanding of community building principles and best practices.

  • Excellent communication and interpersonal skills, with the ability to engage with customers at all levels.

  • Experience in database management and reporting.

  • Ability to collaborate effectively with cross-functional teams.

  • Creative thinking and a passion for amplifying the customer voice in marketing activities.

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.

Salary Ranges:

$98,250.00 - $163,750.00

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English | Español.

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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)

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