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UX Designer



Multiple locations
Posted on Monday, May 20, 2024

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. 8x8 CPaaS provides a cloud-based infrastructure and platform to integrate real-time communications capabilities including SMS, chat apps, voice, and video calls into applications, websites, and workflows, using APIs. With 8x8 CPaaS, organizations around the world have successfully unified omnichannel customer communications to optimize their customer experience.

Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter, Facebook and Instagram.

CPaaS UX Designer

We are seeking a creative and detail-oriented UX Designer to join our team. The ideal candidate will have a strong background in user experience design and a passion for creating intuitive, user-friendly interfaces for complex CPaaS products. You will work closely with product managers, developers, and other stakeholders to design and enhance our platform's user experience.

Key Responsibilities:

  • User Research: Conduct user research to understand user needs, behaviours, and pain points. Utilize methods such as interviews, surveys, usability testing, and analytics.

  • Information Architecture: Develop and maintain information architecture, including site maps, user flows, and wireframes.

  • Prototyping: Create interactive prototypes to illustrate design ideas and gather feedback from stakeholders and users.

  • UI Design: Design user interfaces that are visually appealing, intuitive, and aligned with our brand guidelines. Collaborate with the development team to ensure designs are implemented accurately.

  • Usability Testing: Plan and conduct usability tests to validate design concepts and iteratively improve the user experience.

  • Collaboration: Work closely with product managers, developers, and other stakeholders to ensure a cohesive and efficient design process. Communicate design decisions and rationale effectively.

  • Continuous Improvement: Stay up-to-date with industry trends, best practices, and emerging technologies. Apply this knowledge to improve our platform's user experience continuously.


  • Experience: 3+ years of experience in UX design, preferably in CPaaS, SaaS, Enterprise or related industries.

  • Education: Bachelor's degree in Design, Human-Computer Interaction, or a related field.

  • Portfolio: A strong portfolio demonstrating a range of user experience design work, including wireframes, prototypes, and final designs.


  • Experienced with design tools (we use Figma) to produce wireframes and high-fidelity interactive prototypes

  • Experience in adding and building on top of existing Figma design system to produce reusable and scalable UX patterns and UI components

  • Experience in working with an existing design system in Figma

  • Strong understanding of user-centered design principles and methodologies.

  • Ability to communicate design ideas, via user journeys, process flows, interactive prototypes, wireframes and other UX deliverables

  • Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data

  • Ability to create high-fidelity wireframes, mockups, and prototypes.

  • Ability to understand, assign and monitor design KPIs in order to measure success

  • Experience with understanding user generated data in order to understand user behaviours

  • Ability to consume competitive reports in order to inform feature design

  • Knowledge of HTML, CSS, and JavaScript is a plus.

  • Experience working with product teams and engineers within an agile framework environment.

  • Familiarity with basic web and app development concepts

  • Prioritise and manage work, working to multiple timelines

  • High level of initiative and a “make it work” ethos

  • Continually looking to learn and grow as a designer

  • Excellent attention to detail

  • Excellent written, verbal, and interpersonal communication skills — you’ll be collaborating with others and presenting your work regularly

  • Demonstrates taking ownership of issues through to resolution

  • Work cross-geographies with team members

  • Comfortable working in a fast-paced environment


  • Competitive salary and benefits package.

  • Opportunity to work on cutting-edge CPaaS technology.

  • Collaborative and innovative work environment.

  • Professional development opportunities.

  • Flexible working hours and remote work options.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)

For European Job Applicants our Job Applicant Privacy Notice can be found here.