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HR OPS Specialist



People & HR, Operations
Multiple locations
Posted on Friday, June 7, 2024

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

General Responsibilities:

As an HR OPS Specialist, you will be part of the HR Global Operations team. In this role, you will assist and participate in the ongoing maintenance of 8X8s Global HR systems, create various types of documents for our employees, provide ad-hoc support to our employees, and provide support on various HR cross-functional projects.

Responsibilities include but are not limited to:

  • Serve as support for HR Ops related questions and escalates questions/issues as necessary.

  • Proactively ensure compliance with legal, statutory and company policies and procedures of HR-related processes and programs.

  • Assist in identifying, creating, and implementing HR Ops processes to help scale and optimize.

  • Participate in system testing and communication planning for HR Operations related program rollouts, new systems, and processes.

  • Build and maintain internal documentation of processes.

  • Enter and maintain employee business processes (i.e., new hires, terminations, status changes, salary adjustments, absence management, time tracking) in Core HCM (Workday) while ensuring proper approvals are collected and employee documentation is generated, as necessary.

  • Diverse auditing responsibilities (Payroll audits, Background check audits, ISO audits, SOX audits, ad-hoc audits).

  • Organize and maintain HR employee files in compliance with applicable legal requirements.

  • Responsible for employment verification, unemployment, and other governmental agency requests.

  • Partner with our Compensation team on providing employee documentation, communications, and reporting.

  • Partner with Payroll, HR Business Partners, Talent Acquisition, IT and Workplaces teams for on-boarding and terminations.

  • Provide support on various projects which includes handling of large data and/or handling of large volumes of documents.

  • Handling of Background checks in HireRight (initiation, follow-up on completion, closing pending adjudications).


  • 3+ years of HR Operations / HR Administration experience for Romania and preferably other international locations (North America, EMEA or APAC).

  • Experienced in using HR Technologies like Workday, and/or any other HR system (e.g. SAP), including ticketing systems.

  • Previous Payroll experience would be a plus.

  • Passionate about solving challenges by leveraging technology solutions in alignment with business processes.

  • Intermediate Excel and other MS Office Suite tools.

  • Extremely high level of attention to detail.

  • Ability to multitask many projects simultaneously.

  • Ability to analyze complex problems and develop alternative solutions.

  • Strong internal and external communicator with strong interpersonal skills.

  • Comfort with a fast-paced environment and changing requirements.

  • A high standard of written and spoken English.

For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here.