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Business Operations Specialist



Singapore · Asia · Singapore · Asia
Posted on Thursday, June 13, 2024

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

The role of the Business Operations Specialist will be responsible for overseeing a range of activities across three areas including Deal Desk, Sales Operations and Business Operations and will play a critical part in driving business growth and efficiency.

This is a unique opportunity to work with a high-performing team and contribute to the success of a fast-paced and innovative company. Cross Functional collaboration with other teams like Legal, Customer Success, Finance, Marketing and Product are also required.

Roles and Responsibilities:

  • Collaborate with internal stakeholders to support cross-functional projects to drive operational efficiency.

  • Analyze business performance metrics and identify areas for improvement.

  • Work on pricing proposals and discount approvals for the Enterprise arm of the business

  • Consistently review existing pricings for adjustments to manage margins.

  • Collaborate with sales teams to negotiate deals and contracts.

  • Develop and maintain deal approval templates, playbooks and other resources.

  • Support sales teams with data analysis and process improvement initiatives.

  • Maintain deal documentation, records to support compliance and reporting.

  • Monitor and analyze deal performance, win/loss trends, pricing effectiveness, and deal velocity to identify areas for improvement.

Required Skills & Experience

  • Bachelor's Degree

  • Strong Analytical & Communication Skills

  • Experience in working with or supporting cross-functional teams

  • Experience in deadline-based positions

Additional Job Description


8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)

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