At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

As a CCaaS Sales Specialist, you'll be a key member of the sales team, responsible for driving revenue growth by leveraging your expertise in Contact Center as a Service (CCaaS) solutions. Your role involves understanding client needs, effectively presenting CCaaS offerings, and fostering strong relationships to drive sales within this specialized domain.

Responsibilities:

CCaaS Expertise: Develop a deep understanding of the CCaaS and CPaaS product suite, its features, benefits, and competitive advantages. Stay updated on industry trends, emerging technologies, and best practices within the contact center space.

Client Engagement: Identify and qualify leads within the CCaaS market segment. Engage with potential clients to understand their business needs, pain points, and objectives related to contact center solutions.

Solution Positioning: Collaborate with the sales team to craft and present tailored CCaaS solutions that address the specific requirements of potential clients. Articulate the value proposition effectively to showcase how CCaaS can meet their business goals.

Sales Process Management: Manage the end-to-end sales process for CCaaS solutions, from initial contact through negotiation and closing. Maintain accurate records of interactions and sales activities within the CRM system.

Relationship Building: Build and nurture strong relationships with prospects, acting as a trusted advisor and demonstrating expertise in CCaaS solutions. Provide ongoing support and guidance to facilitate the decision-making process.

Collaboration: Work closely with cross-functional teams, including product development, marketing, and customer success, to align CCaaS offerings with client needs and market demands.

Market Insights & Feedback: Gather market insights from client interactions and communicate feedback to the product development team. Provide valuable input for product enhancements and feature requests based on client requirements.

Requirements:

Experience: Demonstration of successful sales experience in a technology-related field, preferably within the CCaaS and CPaaS.

Product Knowledge: Strong understanding of CCaaS and CPaaS solutions, contact center technologies, and the ability to translate technical features into business value for clients.

Sales Skills: Proven track record of meeting or exceeding sales targets, with exceptional negotiation, presentation, and communication abilities.

Customer Focus: A customer-centric mindset with the ability to build rapport, understand client needs, and provide tailored solutions.

Adaptability: Ability to thrive in a fast-paced, dynamic environment, adapting to changes in the industry and technology landscape.

Team Player: Collaborative mindset with the capacity to work effectively within a team-oriented sales environment.

Education: Bachelor's degree in Business Administration, Marketing, or a related field (advanced degree or relevant certifications are a plus).

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.

Salary Ranges:

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)

For European Job Applicants our Job Applicant Privacy Notice can be found here.