At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

The Deal Desk Analyst is responsible for delivering deal analysis and deal structure guidance for multiple sales verticals for the CPaaS Business with the mission to meet fiduciary responsibilities, customer requirements and sales goals which ensure successful execution in new business & revenue generation. This role directly contributes to scalability and efficiency gains in many of our internal processes that impact the overall customer experience. This role is based in Manila and will work Tuesday to Saturday 2am to 11am Philippines hours.

This is a highly visible position that requires extensive interaction with senior executives and staff members across the entire organization, especially sales, customer success, marketing, product, finance, support, legal, and professional services.

Success in this role will require capacity for establishing a close relationship with key members of these groups, building on collaboration and business critical-thinking skills to assess requests and find solutions that meet stakeholder needs. A successful candidate will have demonstrated the ability to proactively and effectively work together with all organizational levels across multiple time-zones within a fast-moving high-technology company, particularly interfacing between multiple teams worldwide.

Responsibilities:

• Drive the end to end lifecycle of a quote to an order with discretion & independent judgement with respect & adherence to the policies & procedures currently in place.

• Manage complex day to day contract creation process, working closely with sales representatives to articulate customer requirements, business case, and deal value to several and sometimes dissimilar stakeholders across 8x8. Partner with sales leaders to understand close plans and timelines for high-level deals.

• Provide deal strategy, structuring, review and business policy advice to sales in an effort to maximize current and future revenue and remain within an acceptable risk profile.

• Responsible for ensuring non-standard requests received from Sales are communicated clearly, accurately and adequate justification is provided.

• Administer approval process for the most complex and high visibility enterprise sales transactions to meet customer’s critical business requirements while expediting sales velocity, and adhering to 8x8’s operational policies, and accounting & legal practices.

• Manage assigned queues’ deal & request flow in alignment with priorities communicated by direct leadership.

• Assist in maintaining continuity within Deal Desk by working with teammates, especially junior members, in completing complex tasks.

• Strong analytical and problem solving skills; self-starter with ability to independently identify action items required in any given situation (high-level critical thinking).

• Ability to analyze, model and recommend the best course of action for complex pricing situations and business decisions.

Requirements:

• Minimum Bachelor’s Degree or equivalent, preferably in Business, Marketing, Finance, or a related field.

• Must have relevant experience in an analytic, Deal Desk, Sales Operations and/or operational role within Sales/Sales Operations, Marketing, Strategy, or Finance.

• Proficiency with Salesforce.com, Jira and Hobspot

• Clear and thoughtful communicator with exceptional critical thinking skills.

• Ability to work in a fast-paced environment

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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