At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Key Responsibilities:

• Lead Management: Design, configure, and support automated lead routing, enrichment, and conversion processes within Salesforce.
• Pipeline Insights: Provide actionable insights into the sales pipeline, ensuring data accuracy and supporting reporting and dashboard requirements for stakeholders.
• Account & Opportunity Management: Assist with account, contact, and opportunity management strategies, ensuring optimal workflows and processes in Salesforce.
• CPQ Support: Work within a CPQ environment to support product configuration, pricing strategies, approval workflows, and quote/order generation.
• Cross-Functional Collaboration: Collaborate with sales, sales operations, marketing, finance, and other departments to streamline processes and improve efficiency.
• Agile Methodology: Follow Agile practices for project delivery, including sprint planning, backlog grooming, and daily stand-ups.
• Production Support: Provide day-to-day support for Salesforce users, troubleshoot issues, and ensure seamless operations for the sales team.
• Continuous Improvement: Proactively identify areas for improvement within Salesforce and CPQ processes, and suggest scalable solutions.
• Documentation & Training: Create and maintain documentation for processes, configurations, and workflows. Provide training to end users as necessary.

Requirements:

• 5+ years of experience as a Business Systems Analyst, with a focus on Salesforce Sales Cloud.
• Strong understanding of lead management, pipeline insights, account and opportunity management within Salesforce.
• 2+ years of hands-on experience with CPQ solutions (Salesforce CPQ or similar).
• Excellent cross-functional collaboration skills, with experience working across multiple departments.
• Experience in Agile methodologies and project management.
• Strong problem-solving skills, with a focus on data-driven decision-making.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Salesforce certifications (Admin, Sales Cloud, or CPQ Specialist) are a plus.

Preferred Experience:

• Experience with lead routing and enrichment tools.
• Knowledge of CPQ platforms such as Salesforce CPQ, Apttus, or similar.
• Familiarity with sales processes and tools for pipeline management and reporting.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)

For European Job Applicants our Job Applicant Privacy Notice can be found here.