8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

8x8, the world’s #1 cloud communication company, is at the forefront of bringing modern, cloud-based communications, collaboration and customer engagement solutions to SMB and Enterprise companies across the globe. We are looking for a Lead Product Designer to support delivering experiences across our cloud communications portfolio - Admin, Agent, Supervisor, Mobile and Desktop apps.

The ideal candidate will be highly collaborative and committed to creating user-centered customer experiences with a passion for turning complexity into simplicity.

Responsibilities:

• Use design thinking to drive cross-functional alignment and use storytelling to inspire the team and the organisation about the team’s vision and the problems we are solving

• Sketch and prototype ideas to quickly assess viability, and design the workflows and fine-grained details of interactions

• Create end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes

• Lead fellow designers in an IC capacity

• Creating usability tests to validate design

• Collaborating with user researchers to define and conduct user research to truly understand our customers and users’ goals and needs

• Focus on key challenges turning research into meaningful insights

• Coordinating and integrating the work of fellow designers for a seamless and unified experience

• Synthesise, create and contribute to reusable design patterns and libraries across products/company.

Experience:

• Experienced in a similar SaaS UX/Product design role or other related design field.

• Are excited about driving business outcomes while solving user pain points and know how to find the right balance

• Exceptional communication skills and ability to work closely and effectively with Product Management and Engineering leaders, and other UX professionals

• Are excited about working across a wide range of problem areas and constantly tackling new challenges

• Have a portfolio showing compelling and quality design as well as a track record of driving design forward

• Experience partnering with Product to envision long term product vision, strategy, and roadmap

• Are comfortable operating in a fast-paced environment and ambiguous problem spaces

• You use data and research to inform your design decisions and can assess the impact of your designs with quantitative and qualitative data

• Ability to communicate design ideas via user journeys, process flows, interactive prototypes, wireframes, and other UX deliverables.

• Share work that shows iterated design, showcasing a well-crafted user experience.

• Proficient with design tools (e.g. Figma) to produce UI and high-fidelity interactive prototypes

• Experienced in user testing.

• Experience working with product teams and engineers within an agile framework environment.

• Be able to prioritise and manage work, working to multiple timelines.

• Have a high level of initiative and a “make it work” ethos.

• Continually looking to learn and grow as a designer.

• Excellent attention to detail.

• Excellent verbal and written communication skills.

• Demonstrates taking ownership of issues through to resolution.

• Ability to work across time zones with team members.

• Excels in a fast-paced environment.

For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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