8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Due to the continued rapid growth of the business, we have a vacancy for a Billing Analyst.

The role will focus on billing our direct customers in the UK, but some global work may be required.

A key part of this role will include ownership of a monthly bill run (which you will then be responsible for using your expertise & training provided to investigate & resolve the customer’s query in order to secure payment for the invoice.

Customer care is essential & therefore, a professional attitude & excellent communication skills are fundamental.

Responsibilities:

• Be the ‘Face’ of the billing department

• Day-to-day customer queries - taking ownership of cases assigned to you in SalesForce & seeing them through to resolution

• Help improve overall billing accuracy & satisfaction

• Track and report on revenue assurance

• Take ownership of multi-currency customer accounts requiring manual billing by using Excel and formulas to convert rates where necessary before invoicing

• Take ownership of invoices which need manual intervention, such as tracking and adding PO requirements

• Create and maintain process documentation for all billing processes

• Managing contract renewals

• Price changes

• Support wider Billing and Collections teams where possible

• Liaise with third parties, customers and internal contacts & be confident in internal & external meetings

• Investigate recurring billing issues with a view to automate future billing

• Cross-check orders and invoices against contracted terms to ensure billing consistency from contract signing to invoicing

• Calculate and communicate credits to customers

• Conduct billing analysis using multiple systems to help solve customer disputes

• Complete other ad-hoc billing tasks and queries

Candidate Profile:

• Highly motivated and enthusiastic individual with a strong “can do” mentality

• You will be a strong communicator and be willing to interact at all levels of the organisation

• Strong Excel know-how (e.g. V-Lookup, basic formula & Pivot Tables)

• Experience with Salesforce and/or Netsuite would be a plus

• Excellent written and spoken English

• Strong attention to detail

• Must be able to work in a team, but also have the initiative to work independently

• Results-oriented, self-starter who enjoys a challenge and gets things done

• Interpersonal skills and character to build trust and maintain credibility

• Comfortable handling customers in different situations

• Ability to prioritise under a high workload

• Experience in a similar position would be preferred

• Knowledge of Telecoms billing is an advantage

For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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