8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

Sales Engineers are the primary technical resource for the inside sales and field sales force. The Sales Engineer (SE) is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. The SE must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical issues of assigned accounts to ensure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships with prospects and sales rep throughout the sales cycle.

Responsibilities

• Developing formal sales plans and proposals for assigned opportunities

• Transfer industry, technical, and product knowledge to customers

• Keep up-to-date on relevant competitive solutions, products, and services

• Provide technical and sales support for accounts

• Perform advanced technical presentations for customers, and prospects remotely and in-person

• Develop advanced system configurations and implementations in response to customer needs and requirements

• Develop and maintain an expert understanding of all 8x8 applications and products

• Representation at conferences, industry, and sales events when requested by the department manager

• Provide direct support for the functional and technical fulfilment of RFI's, RFQ's and RFP's in their sales territory

• Responsible for continued education on the platform and underlying technologies

• Able to convey customer requirements to Product Management teams

Qualifications

• Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.

• 3 years of sales engineering experience in Unified Communications

• 3 years of proficiency in selling hosted contact centre applications

• High availability telephony and contact centre architectures platform and application design

• Ability to provide technical leadership to the account team

• Ability to work effectively on a remote basis

• Requires an action-oriented individual with a very strong initiative to be successful

• Willingness to take ownership of accounts and account-related actions

• Must be able to coordinate across various groups and functional teams

• Ability to complete the job with minimal supervision

Responsibilities

• Demonstrate ability to implement, drive and track projects

• Ability to apply solutions, technology, and products to a business opportunity

• Willingness to travel throughout the sales region

• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.

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8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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