8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

Account Manager – Up Market (Texas Territory)

8x8 | Cloud Communications • UCaaS • CCaaS • Contact Center

8x8 is growing our Up Market team, and we’re hiring a strategic, relationship-driven Account Manager to support and expand our existing customer base across Texas.

If you’re a seasoned AM with a passion for cloud communications, customer experience transformation, and driving meaningful growth within enterprise accounts—this role is for you.

What You'll Do

• Own and grow a portfolio of Up Market customers in Texas

• Build deep relationships with business leaders & C-level executives

• Drive cross-sell and upsell across UCaaS, CCaaS, Contact Center, AI & WFO

• Lead strategic account planning, QBRs, and long-term CX transformation

• Partner with SEs, Channel, Professional Services & Customer Success

• Ensure adoption, renewals, and expansion across your customer base

• Consistently meet/exceed ARR and growth targets

What We're Looking For

• 5+ years in UCaaS, CCaaS, SaaS, Cloud Communications, or similar

• Strong experience managing and expanding complex enterprise accounts

• Proven success in cross-sell/upsell and quota achievement

• Excellent executive communication & relationship-building skills

• Strategic thinker with a customer-first mindset

• Located in Texas, with ability to travel for key customer meetings

Interested or know someone who would be a great fit? Apply today and help customers transform how they connect, communicate, and serve their own customers.

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.

Salary Ranges:

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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