8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

We're looking for a Senior Product Manager to redefine how partners engage with our ecosystem—from onboarding to support. You'll own the product vision for platforms that enable resellers, integrators, distributors, and technology partners to sell, provision, and support our solutions at scale.

This role rewards curiosity and critical thinking. You'll challenge assumptions, uncover root causes, and build roadmaps that balance business urgency with platform sustainability. You'll be the voice of the partner internally while aligning cross-functional teams around a shared transformation roadmap.

Responsibilities

• Define and articulate the product vision and strategy for our partner program

• Conduct market analysis, competitive research, and partner segmentation to identify opportunities

• Align product, engineering, operations, and sales teams around priorities and trade-offs

• Own the channel platform roadmap: onboarding, enablement, co-selling, incentives, self-service tools, and analytics

• Partner with BAs and engineering to translate strategy into clear requirements and deliverables

• Engage in architecture discussions—advocate for API-first, scalable design decisions

• Champion partner needs within the organization through interviews, feedback loops, and usage data analysis

• Define and track KPIs: partner activation, partner-driven revenue, satisfaction, and retention

• Build dashboards that enable transparency and accountability

Qualifications

• 5+ years in product management, with 2+ years in B2B partnership or platform environments

• Strong leadership in building and scaling cross-functional programs in a multi-product environment

• Proven ability to manage complex stakeholder environments—challenge requests, build alignment, drive decisions

• Technical fluency: comfortable with APIs, system architecture, CRM/PRM tools, and integration patterns

• Strong analytical skills and ability to derive insights from partner data

• Excellent communication and stakeholder management skills

Preferred

• Experience in telecom, UCaaS, CPaaS, or communications SaaS

• Familiarity with enterprise billing and provisioning

• Experience with partner onboarding, enablement programs, or channel sales dynamics

For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.