8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a member of our Global Number Provisioning (GNP) team—recognized industry leaders known for operational excellence—you will sit at the intersection of technical strategy, regulatory navigation, and global execution.

Here is how you will make an impact:

• Mastermind Global Telecommunications Operations: Drive and oversee the end-to-end provisioning lifecycle for our global network services, ensuring world-class execution across three major international regions.

• Serve as the Bridge for Innovation: Act as the primary technical SME bridging internal engineering, product teams, and top-tier global carrier partners to align technical capabilities and solve complex infrastructure challenges.

• Navigate Global Compliance: Maneuver through intricate regional regulatory frameworks and cross-cultural business landscapes, ensuring full compliance and meticulous asset documentation.

• Lead High-Stakes Escalations: Serve as the escalation authority for complex network troubleshooting, partnering directly with global service providers to resolve high-impact issues.

• Drive High-Volume Operational Excellence: Manage high-tempo order workflows under tight deadlines, optimizing efficiency, maintaining flawless quality, and scaling our operational reach.

Core Responsibilities

• Global Regulatory Expertise: Navigate complex telecommunications regulatory frameworks and manage the cultural nuances of doing business across three key global regions.

• Technical Liaison: Serve as a Subject Matter Expert (SME) to bridge technical gaps and align capabilities between internal business units and external carrier partners.

• Lifecycle Management: Oversee the end-to-end provisioning lifecycle for global network services, ensuring all carrier assets are meticulously documented.

• Operational Excellence: Manage high-volume order provisioning under strict deadlines, maintaining peak productivity and efficiency without compromising quality.

Skills & Qualifications

• Industry Expertise: Experience within the Telecommunications industry; previous experience with Hyperscale environments is highly preferred.

• Technical Mastery: Strong proficiency in network routing theory, VoIP architectures, and a deep understanding of the end-to-end telecom provisioning lifecycle.

• Escalation Leadership: Proven ability to lead complex troubleshooting initiatives and drive high-level escalation efforts with global service providers.

• Domain Knowledge: Functional knowledge of UCaaS and CCaaS ecosystems and their associated regulatory requirements.

• Operational Drive: A self-motivated starter capable of "hitting the ground running" to improve operational efficiency and deliver high-impact results.

• Modern Toolset: Proficient in G-Suite and project management platforms, including Asana and Jira.

• Executive Communication: Ability to present technical data and project updates clearly to Product Management, Engineering, and Executive leadership.

Work Schedule & Location

• Shift: US Business Hours

• Setup: Hybrid (Onsite Tuesday & Wednesday)

• Location: BGC, Taguig City

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