ABOUT THE ROLE

Accela is seeking a strategic and hands-on Senior Director of Infrastructure to lead the design, modernization, and operational excellence of our enterprise infrastructure across hybrid and cloud environments. This leader will oversee infrastructure engineering, enterprise IT operations, and cloud transformation initiatives—ensuring secure, scalable, and compliant systems that power Accela’s mission to help governments better serve their communities.

The ideal candidate combines deep infrastructure expertise (cloud platforms, automation, compliance) with a proven ability to inspire teams, partner with business leaders, and drive modernization across complex environments.

SPECIFIC RESPONSIBILITIES

Infrastructure Strategy & Operations

• Define and execute a multi-year infrastructure roadmap aligned to business goals and compliance needs.
• Lead cloud modernization initiatives (Azure, AWS).
• Oversee enterprise IT operations, including helpdesk, collaboration platforms, identity management, and enterprise apps (Microsoft 365, Salesforce, Azure Virtual Desktop).
• Drive automation with Terraform, PowerShell, and Bash to increase efficiency and reduce risk.
• Implement disaster recovery, business continuity, and incident response strategies.

Governance, Risk & Compliance

• Ensure alignment with frameworks such as PCI, SOC, NIST, and GovRAMP.
• Partner with Security and Compliance teams to maintain secure, compliant environments.
• Lead infrastructure-related audits and proactively manage risks.

Leadership & Collaboration

• Build, mentor, and inspire high-performing infrastructure and operations teams.
• Partner with business leaders to ensure infrastructure supports growth and innovation.
• Manage vendor relationships and technology investments to maximize ROI.
• Foster a culture of accountability, innovation, and operational excellence.

REQUIRED QUALIFICATIONS

Education & Certifications

• Bachelor’s degree in Computer Science, Electrical Engineering, or related field (Master’s preferred).

Experience

• 15+ years of progressive IT leadership, including executive-level roles.
• Proven track record in cloud migration and infrastructure modernization.
• Experience managing global or multi-site IT teams and vendors.
• Background in compliance-heavy industries (healthcare, financial services, biotech, etc.).

Skills & Knowledge

• Expertise in hybrid and cloud environments (Azure, AWS).
• Strong knowledge of enterprise IT operations and application ecosystems.
• Deep understanding of governance, risk, and compliance frameworks.
• Strategic planning, budgeting, and project management expertise.
• Exceptional leadership, communication, and stakeholder management skills.

Other Expectations

• Occasional travel for projects or team needs.
• Rare on-call availability for urgent issues or critical operations.

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $215,000-$230,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

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