Sales Operations Specialist For a SaaS Company Location: Gurgaon, HaryanaWe are seeking a motivated, creative, and innovative full-time Sales Operations Specialist to join our fast-paced SaaS company. The successful candidate should be having prior experience working in shared service center and having global Sales/Renewal experience for North America, EMEA and APAC regions and worked with global sales team. The candidate should be comfortable working directly with other teams but also be an independent self-starter capable of meeting high output expectations. What You’ll DoØ Managing the different facets of subscription and support renewalsØ Preparing the renewal letters, quotations, and notificationsØ Contacting clients directly to negotiate terms and conditions and render renewal contractsØ Positioning services and escalating pain points to the Sales and Customer Success teamØ Forecasting trends and suggestions on how those trends can enhance retention ratesØ Bridging between Sales, Finance and Customer SuccessØ Refining renewal strategies that proactively engage a client in chopping the churn ratesØ Augmenting the upsell and cross-sell opportunitiesØ Working with the product team to receive feedback on the growing requirements of a customer

• Meeting the desired goals and establishing metrics

Requirements Required Skills/Abilities Ø Qualified Post-Graduate with 5-10 years of relevant work experienceØ We highly recommend individuals with Sales/Renewal experience for SaaS companies and worked with various global teamØ Self-motivated, passionate individuals with curiosity to generate actionable insights by focusing on the why it happened behind what happened.Ø Highly experienced in developing business models, consolidation models.Ø Strong attention to detail with managing multiple tasks and adapting to a changing, fast-paced environment.Ø Salesforce CRM experience would be an added advantageØ Effective interpersonal and communication skills to drive results.Ø Comfort with ambiguity and a willingness to work with a high degree of autonomy.