Provide DBA support for the Acoustic SaaS NoSQL database platforms running on Linux focused on reliability, security, recoverability, and performance.

Responsibilities

• Provide 3rd level NoSQL support for a diverse SaaS platform including MongoDB, MongoDB Atlas, DocumentDB, DynamoDB, HBase, Couchbase, and Cassandra
• Troubleshoot and resolve issues in production to maximize availability and protect data integrity under guidance of Product Engineering (development) and L3 DBAs
• Participate in patching and upgrades during scheduled maintenance
• Work cooperatively with 1st level support team
• Manage creating and adjusting alerts for L1 – SaaSops monitoring including such issues such as; disk space, compute resource utilization, basic functionality
• Understand and manage cost issues and seek to achieve cost savings where possible
• With costs in mind, assess and present possible architectural changes to improve customer experience through tuning and optimizing database platforms
• Ceate and maintain runbooks for typical DB tasks,when possible, assign and oversee tasks for L1 DBAs and Saas Ops staff to perform
• Provide extended availability for emergency issue that may arise out of business hours, respond to pages and calls that may be automated when critical systems require support
• Participate in an on-call schedule with other team members to provide availability during known days/hours
• Work with software engineering (development and support) teams to diagnose outages or other issues and resolve quickly
• Learn to use existing or future monitoring tools to provide Operations and Engineering the ability to monitor platform health and performance
• Spread knowledge across team members. Identify knowledge gaps, create documentation, cross-train, learn and share new ideas
  
  

Requirements

• Scripting: Cron, Perl, Python, Shell
• Experience operating MongoDB clusters
• Some experience with NoSQL on AWS/EC2 and Azure/VM as well as some managed DB services such as DocDB, DynamoDB, etc..
• Understanding of backup concepts and practical techniques
• Datadog experience monitoring NoSQL cloud based database health
• Understanding of database security concepts and how to secure database and manage user groups
• Experience in managing large databases in a critical, production environment
• Experience in server/cluster architecture and performance tuning
• Solid understanding of backup principals including data protection and disaster recovery
• Formal Certification in AWS (AWS Cloud Practitioner minimum, AWS Solutions Architect preferred) and/or in Azure ( Fundation Az-900 )
• Sufficient Linux experience to comfortably support the environments including scripts and job schedules to monitor database and troubleshoot issues
• 7+ years of experience as a MongoDB DBA minimum
• 3+ years of experience managing NoSQL/Linux environments in a production, critical environment
  
  

Preferred

Bachelor’s degree preferred

Linux Certifications preferred

SaaS experience

AWS/Azure cloud experience

DBA certification(s) on relevant platforms