Saas Operations Technical Support Specialist

We are seeking a highly motivated and technically skilled Operations Support Specialist to join our dynamic team. This role involves providing fundamental system administration and application monitoring support within a Software as a Service (SaaS) environment. The ideal candidate will have a solid foundation in cloud technologies, particularly AWS and Azure, and possess a strong desire to contribute to the smooth operation of our cloud-based services.

**Key Responsibilities: **

• **System Monitoring:**
• Monitor the health and performance of applications and systems hosted on AWS and Azure cloud platforms
• Identify and respond to alerts and notifications to ensure the availability and reliability of services
• Conduct routine checks on system logs, events, and performance metrics to proactively detect and address issues
• **Basic System Administration:**
• Assist with the setup, configuration, and maintenance of virtual machines, containers, and cloud resources
• Perform regular system updates, patches, and backups according to established procedures
• Collaborate with senior team members to troubleshoot and resolve basic technical issues affecting system functionality
• **Application Monitoring:**
• Monitor the behavior and performance of applications hosted on the cloud environment
• Coordinate with development teams to address potential application-related problems and provide timely assistance
• **Incident Response and Troubleshooting:**
• Participate in incident response activities by escalating and documenting issues to ensure proper resolution
• Work closely with Level 2 and Level 3 support teams to troubleshoot and resolve technical incidents
• Follow established procedures for incident ticket management, tracking, and communication
• **Documentation:**
• Maintain accurate and up-to-date documentation related to system configurations, procedures, and troubleshooting guides
• Contribute to the development of knowledge base articles to empower users and enhance support processes
• **Collaboration:**
• Collaborate with cross-functional teams including DevOps, Development, and Quality Assurance to improve system performance and reliability
• Communicate effectively with team members and stakeholders to ensure smooth information flow
  
  

Requirements

**Qualifications and Skills:**

• A bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Proficiency in cloud technologies, particularly AWS and Azure, including cloud services, networking, and security fundamentals
• Basic understanding of system administration concepts, Linux/Unix operating systems, and scripting languages
• Familiarity with monitoring tools and concepts, and the ability to interpret performance metrics
• Strong analytical and problem-solving skills to diagnose and resolve technical issues
• Excellent communication skills and the ability to work effectively in a team-oriented environment
• Eagerness to learn and adapt to new technologies and tools as the IT landscape evolves
• Relevant certifications such as AWS Certified Cloud Practitioner or Microsoft Certified: Azure Fundamentals would be a plus
  
  

Benefits

• Competitive compensation package
• Opportunities for professional growth and development
• Exposure to cutting-edge cloud technologies and SaaS environments
• Collaborative and supportive work culture
• Health, dental, and retirement benefits
  
  

If you are a motivated individual with a passion for cloud technologies and a desire to contribute to the stability of our SaaS environment, we encourage you to apply and become a valuable member of our IT Operations Control team.