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Saas Ops Lead



Arkansas, USA · Branchburg, NJ, USA
Posted on Monday, November 20, 2023
Saas Operations Technical Support Specialist

We are seeking a highly motivated and technically skilled Operations Support Specialist to join our dynamic team. This role involves providing fundamental system administration and application monitoring support within a Software as a Service (SaaS) environment. The ideal candidate will have a solid foundation in cloud technologies, particularly AWS and Azure, and possess a strong desire to contribute to the smooth operation of our cloud-based services.

**Key Responsibilities: **

  • **System Monitoring:**
  • Monitor the health and performance of applications and systems hosted on AWS and Azure cloud platforms
  • Identify and respond to alerts and notifications to ensure the availability and reliability of services
  • Conduct routine checks on system logs, events, and performance metrics to proactively detect and address issues
  • **Basic System Administration:**
  • Assist with the setup, configuration, and maintenance of virtual machines, containers, and cloud resources
  • Perform regular system updates, patches, and backups according to established procedures
  • Collaborate with senior team members to troubleshoot and resolve basic technical issues affecting system functionality
  • **Application Monitoring:**
  • Monitor the behavior and performance of applications hosted on the cloud environment
  • Coordinate with development teams to address potential application-related problems and provide timely assistance
  • **Incident Response and Troubleshooting:**
  • Participate in incident response activities by escalating and documenting issues to ensure proper resolution
  • Work closely with Level 2 and Level 3 support teams to troubleshoot and resolve technical incidents
  • Follow established procedures for incident ticket management, tracking, and communication
  • **Documentation:**
  • Maintain accurate and up-to-date documentation related to system configurations, procedures, and troubleshooting guides
  • Contribute to the development of knowledge base articles to empower users and enhance support processes
  • **Collaboration:**
  • Collaborate with cross-functional teams including DevOps, Development, and Quality Assurance to improve system performance and reliability
  • Communicate effectively with team members and stakeholders to ensure smooth information flow


**Qualifications and Skills:**

  • A bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
  • Proficiency in cloud technologies, particularly AWS and Azure, including cloud services, networking, and security fundamentals
  • Basic understanding of system administration concepts, Linux/Unix operating systems, and scripting languages
  • Familiarity with monitoring tools and concepts, and the ability to interpret performance metrics
  • Strong analytical and problem-solving skills to diagnose and resolve technical issues
  • Excellent communication skills and the ability to work effectively in a team-oriented environment
  • Eagerness to learn and adapt to new technologies and tools as the IT landscape evolves
  • Relevant certifications such as AWS Certified Cloud Practitioner or Microsoft Certified: Azure Fundamentals would be a plus


  • Competitive compensation package
  • Opportunities for professional growth and development
  • Exposure to cutting-edge cloud technologies and SaaS environments
  • Collaborative and supportive work culture
  • Health, dental, and retirement benefits

If you are a motivated individual with a passion for cloud technologies and a desire to contribute to the stability of our SaaS environment, we encourage you to apply and become a valuable member of our IT Operations Control team.