About AdvancedMD

AdvancedMD revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that work in unison, accelerating collaborative workflow for every role of the practice. With AdvancedMD, medical office staff are empowered to thrive in the online age of healthcare and value-based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device. AdvancedMD strives to be the technology heartbeat of healthcare for providers, patients, and payors for a healthier world. For more information on AdvancedMD, please visit www.advancedmd.com.

Responsibilities

• Learn and master the AdvancedMD Software-As-A-Service (SAAS) suite and grow knowledge continually.

• Answer client software inquiries via phone, chat, and email.

• Identify potential software bugs and document the steps to reproduce them.

• Troubleshoot and research problems and leveraging knowledge base and technical manuals.

• When necessary, collaborate with Subject Matter Experts to help determine best-possible outcomes.

• Maintain records daily for each customer interaction.

• Embody the culture of client success and owning the client experience.

• Own your contribution to the team.

Work Environment

• Hybrid office arrangement to start in the South Jordan, Utah office location, with option to work remotely available following the initial weeks of onboarding to company and accounting function.
• Visits onsite to the South Jordan, UT officer, thereafter, would be infrequent and very minimal.

What We Offer:

Compensation and benefits will be market competitive, and details will be provided at the offer-letter stage.

About AdvancedMD

AdvancedMD revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud

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