Role Summary
Are you a tech-savvy problem solver who thrives on helping others and ensuring smooth technical operations? Do you enjoy diagnosing issues and delivering effective solutions in a collaborative environment? If so, we invite you to apply for our IT Technical Support Associate position!

At AdvancedMD, located in South Jordan, UT, we are seeking a dedicated and customer-focused professional to join our IT Technical Support team. In this role, you will play a crucial part in supporting our internal teams by troubleshooting software and hardware issues, resolving technical inquiries, and maintaining system functionality. You’ll work closely with cross-functional teams to document support cases, escalate complex issues, and ensure high levels of internal satisfaction. This is a great opportunity to be a part of a dynamic IT support organization within a fast-growing healthcare technology company.

Essential Job Duties:

• Respond to technical support tickets and inquiries
• Diagnose and troubleshoot software and hardware issues
• Provide comprehensive support through chat, email, and phone
• Document issues and resolutions in the ticketing system
• Escalate complex issues to senior technical staff as needed
• Assist in the setup, configuration, and maintenance of IT systems
• Conduct follow-up calls to ensure issues are resolved satisfactorily
• Maintain up-to-date knowledge of company products and services

Qualifications:

• Associate's degree in Information Technology, Computer Science, or related field
• Previous experience in a technical support role is preferred
• Strong problem-solving and diagnostic skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Customer-focused with a commitment to delivering high-quality support
• Strong problem-solving and analytical skills

What Will Make us LOVE You

• You’re highly motivated and self-driven
• You have a positive attitude (training, resiliency, appreciate the growth from adversity)
• You are highly team oriented and focus on the success of your peers as well as yourself
• You are coachable and have proven ability to take feedback and implement it
• Comfortability with Windows and Mac operating systems
• Experience with Active Directory, Intune and Entra
• Basic networking knowledge
• Troubleshooting hardware and software
• Familiarity with ticketing systems (Jira a plus)
• Proficiency in Microsoft Office Suite (SharePoint a plus)
• Understanding of remote desktop support tools

Are you FIT? Learn more about our Company culture

• Flexible. Vibrant, collaborative & diverse culture that is open-minded & embraces change.
• Insightful. Innovative industry experts who transform client businesses by delivering winning outcomes.
• Trusted. Experienced, reliable & accountable advocates with unwavering integrity.