• Ensure proper monitoring, alerting, and observability across production and development environments
• Collaborate with Product, Engineering, and IT Operations teams to identify and resolve issues affecting application performance and stability
• Design and build self-service tools and automation to reduce manual operational work and improve response times
• Participate in Change Management and Incident Review processes, contributing to root cause analysis and long-term fixes
• Develop and enhance operational SLOs, SLIs, and SLAs in partnership with engineering teams
• Automate scaling and recovery processes to improve system resilience
• Support services before they go live through design reviews, capacity planning, and operational readiness assessments
• Participate in a shared on-call rotation to ensure 24x7 production system reliability
• Continuously evaluate and adopt emerging technologies to optimize performance, cost efficiency, and automation
• Contribute to a healthy and collaborative engineering culture through documentation, mentorship, and teamwork

• Bachelor’s degree in Computer Science or related field, or equivalent professional experience
• 3+ years of experience in a technical or operations engineering role in a highly regulated environment
• Hands-on experience with cloud platforms. Primarily AWS (EC2, RDS, Route53, S3, ECS, Lambda, IAM, VPC, CloudFront) but Azure/GCP are a plus
• Proficiency in one or more scripting or programming languages: PowerShell, Python, Bash, C#, Golang, or TypeScript
• Experience managing Windows Server and SQL Server environments; familiarity with Linux administration (Ubuntu)
• Experience with Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation
• Knowledge of containerization and orchestration technologies, such as Kubernetes and ArgoCD
• Familiarity with source control (Azure DevOps) and work management tools (Jira, Confluence)
• Experience with monitoring, APM, and log aggregation tools such as Splunk, Prometheus, Grafana, Nagios, CloudWatch
• Familiarity with distributed tracing concepts and experience using OpenTelemetry to instrument, collect, and analyze telemetry data
• Understanding of networking fundamentals, automation frameworks, and DevOps principles
• Familiarity with AI tooling and its application in modern development environments to streamline coding and problem solving

What Will Make Us LOVE You

• You approach reliability like an engineer — automating your way out of repetitive tasks and designing systems that heal themselves.
• You’re calm under pressure — when incidents occur, you bring structure, communication, and resolution without chaos.
• You think in systems — spotting weak points, planning capacity ahead, and improving processes before issues arise.
• You thrive in collaboration — partnering with developers, DBAs, and platform teams to deliver measurable improvements in performance and uptime.
• You’re a lifelong learner — constantly exploring new tools, AWS services, and reliability practices to keep our systems modern, secure, and efficient.
• You’re proactive — you don’t wait for alerts; you anticipate them.

Are you FIT? Learn more about our Company culture

• Flexible. Vibrant, collaborative & diverse culture that is open-minded & embraces change.
• Insightful. Innovative industry experts who transform client businesses by delivering winning outcomes.
• Trusted. Experienced, reliable & accountable advocates with unwavering integrity.