Product Discovery & Customer Research

• Lead continuous customer discovery through interviews, site visits, focus groups, usability testing, and contextual inquiry to deeply understand user workflows, pain points, and unmet needs.
• Develop testable hypotheses and execute experiments to drive evidence-based product decisions.
• Build rapid prototypes and interactive concept demos using AI prototyping tools to make ideas tangible early in the discovery process.
• Conduct structured prototype feedback sessions with customers to gather qualitative and quantitative data that will validate or invalidate solution directions before committing engineering resources.
• Develop and maintain deep expertise in K-12 district personas, including district administrators, site staff, registrars, counselors, teachers, and parents.

AI-Accelerated Product Management

• Use AI tools (e.g., ChatGPT, Claude, Gemini, Notebook LM, or similar) to accelerate research synthesis, competitive analysis, market landscaping, and opportunity assessment.
• Leverage AI to draft and iterate on product requirements, user stories, acceptance criteria, documentation (including customer facing documentation and release notes), and stakeholder communications at speed.
• Employ AI-assisted analytics and summarization to rapidly extract insights from customer interviews, support tickets, NPS data, and usage telemetry.
• Evaluate and recommend emerging AI/ML capabilities for integration into the SIS platform to improve district workflows, automate routine tasks, and enhance the user experience.
• Champion AI literacy within the product team — sharing tools, techniques, and workflows that raise the team's overall velocity and output quality.

Product Strategy & Roadmap

• Continuously discover and validate the intersection of customer needs, industry trends, and company business goals to build and maintain an outcome-oriented product roadmap.
• Own product outcomes from discovery through delivery, partnering with business analysts and engineering to translate validated problems into shipped solutions.
• Use structured prioritization frameworks to make transparent trade-off decisions and communicate rationale to stakeholders.
• Monitor and proactively assess changes to the K-12 landscape based on legislative activity, State Board of Education agendas, and regulatory requirements.
• Maintain deep expertise in K-12 district seasonal priorities and regulatory landscapes.
• Proactively monitor legislative changes and various regulatory updates to anticipate their impact on the product roadmap and product strategy.
• Identify integration opportunities that create measurable value for existing customers — including data interoperability, unified workflows, and cross-product feature synergies.
• Partner with engineering, business development, and leadership to define integration roadmaps that balance speed-to-value with technical feasibility.

Cross-Functional Collaboration

• Work collaboratively with design and business analysts to craft appropriate solutions to validated customer problems.
• Collaborate with Marketing, Sales, Customer Success, and Support to increase alignment and go-to-market readiness.
• Partner with Customer Success to maintain a closed feedback loop — ensuring post-launch learnings and prototype feedback are captured and fed back into discovery.

Product Operations

• Establish and maintain standardized product development workflows, templates, and processes that improve cross-functional efficiency.
• Own and optimize the product team's tooling stack ensuring adoption and integration across the team.
• Build and maintain dashboards/roadmaps that surface product performance data, customer feedback trends, and discovery insights to leadership and cross-functional partners.
• Define and track product KPIs and success metrics to ensure visibility into product health and feature impact.

Required Skills and Abilities

• Proficiency with AI prototyping tools and AI productivity tools to accelerate product workflows
• Experience with structured product discovery frameworks (e.g., Opportunity Solution Trees, Jobs-to-Be-Done, Design Sprints, or similar)
• Proficiency with product analytics platforms (e.g., Matomo, Pendo, Amplitude, FullStory, Google Analytics, or similar)
• Knowledge of Agile processes and iterative product development
• Experience building or improving product team processes and operational workflows
• Strong collaborative instincts and ability to work across distributed teams
• Clear, concise, and effective written and verbal communications, including executive-level reporting

Education and Experience

• 3+ years of Product Management experience in a B2B SaaS environment
• Demonstrated experience conducting customer research, product discovery, and prototype-based validation
• Experience in K-12 EdTech, Student Information Systems, or education administration software strongly preferred
• Product Management certification (e.g., Pragmatic Institute, CSPO, or similar) is a plus
• Bachelor's Degree in Product Management, Business Administration, Computer Science, or any related field or equivalent work experience
• Proficiency with modern product management tools including Azure DevOps, Jira, Aha!

Position Details

Status

• Full-time
• Salaried,exempt

Work Location

• Primarily remote; a reliable, distraction-minimized home workspace is expected.
• Must work from one of the following states: AZ, CA,FL, MD, ME, MI, MO, NV, NY, OK, OR, SC, TX, UT, WA, WY.

Travel Requirements

• Up to 15–20% travel to customer districts, conferences, and industry events across California, Texas, and other key markets.

Physical Requirements

• Prolonged periodsof sustained focus during screen andcomputer-based work
• Ability to travel asrequired

Compensation

• $90,000- $120,000 base salary, based on experience & skills
• Annual bonus based on employee and company performance

Benefits

• Health insurance coverage for employees and covered dependents

• Health Savings Account with employer contributions
• 401(k) plan with up to 4% employer match
• “Responsible PTO” with additional paid time off for sick time, volunteering, bereavement, and jury duty
• 11 paid holidays with additional paid closure between Dec 26–Jan1
• Educational Reimbursement program and opportunities for ongoing professional development

Aeries’ Integrity

Aeries Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Aeries Software, LLC, is unable to sponsor, or take over sponsorship of employment visas at this time.