Job Description Summary:

Responsible to manage and track the productivity of the account team and to insure the health of the client's Accounts Receivable. In addition to performing similar work, the position supports RCM Management by efficiently and effectively providing oversight and review of the team, processes and workload. Client financial results/KPI's

Job Decription:

Strong customer service skills for client satisfaction, health of client AR and management of RCM team
members
• answering client inquiries; prompt return and follow up to all interactions; prompt response to requests for
information, both internally and externally
• acts as first point of contact for team members and provides guidance on work matters
• Interact with clients and their patients, engage in proactive resolution of issues and timely response to
questions and concerns.
• Deliver timely required reports to the RCM Management; initiates and communicates the resolution of
issues
• Meet regularly with staff; in-person and as a group to confirm the status of client accounts and build/sustain
staff engagement to drive business results and improvements
• Track clients’ AR productivity and health (charge, payments, collections, adjustments) on a daily, weekly
and/or monthly basis; as needed to ensure the client and company expectations are met
• Remain current with company’s policies and procedures regarding AR activity such as, reviewing month end
reports to insure the AR and cash collections are meeting agreed upon benchmarks, identifying trends,
reviewing denial reports
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• Analyze reports to determine when, how and why decrease in clients’ AR; includes denials, unbilled, credit
issues, holds; determine corrective actions and communicate with client and staff to resolve. Follow up to
ensure actions are taken that achieve the results needed and/or determine other resolution needed
• Review work performed by outside vendors for accuracy and production. Determine changes/improvement
needed and works promptly and appropriate with applicable individuals to bring about such
changes/improvement
• Achieve goals set forth by management and compliance requirements
• Follows, enforces and models adherence to all policies, procedures and processes
• Identify and recruit internal/external talents to ensure effective mix of competencies.
• Induct new joiners in order to quickly maximize performance.
• Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
• Allocate work load to fully utilize every employee’s talent.
• Implement development plans and coach for individuals to reach their maximum talent.
• Provide regular constructive feedback on performance/development and address poor/mediocre
performance on a timely manner.
• Recognize high performers to maintain motivation and retain key talent.
• Regularly communicate on company news and team progress against business plan.

Experience:

5+ years relevant work experience; 0-2 years relevant leadership experience Preferred

Extensive knowledge with email, search engines, Internet
• Ability to effectively use payer websites and Laserfiche; basic competence in use of Microsoft products.
• Preferred experience with MS Access and PowerPoint, Crystal reports
• Experience with various billing systems, such as NextGen, Pro, Allscripts, Epic and others.
• Accounting knowledge and skills preferred

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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