Summary

At BARBRI, we believe that every student deserves the most effective education experience possible. We believe that by working with the global legal profession more closely, we can effectively bridge the gap between university and employment by creating effective learning and development to enhance the qualifications and employability skills of the legal profession and aspiring lawyers.

As the Course Coordinator, you will be responsible for day-to-day course delivery across all Barbri Altior products and assessments. This will also include the processing of the results of all course assessments. The Course Coordinator will be a key member of the Operations Team and will establish a very close working relationship with the Operations Coordinators and the Customer Experience Manager to deliver excellent customer service in the relevant regions and to support revenue growth.

You will be a part of a talented Operations team and will maintain BARBRI’s relationships with external agents and partners. You will have a course administration and results processing background and experience in managing course logistics directly to international candidates or their employers seeking to enhance their professional qualifications and practice skills.

Priorities for the business:

Building Partnerships - Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, units, or organisations to help achieve business goals.

Position Responsibilities

• Ensuring accurate information is delivered to all students and trainers promptly and accurately.
• Assist with student scheduling. Acknowledge and process any student requests and amendments accordingly.
• Manage the Online delivery of courses and take full responsibility for the tasks involved in these courses, including pre-course administration, course material updates, student & trainer queries, technical set-up, hosting and resolving technical issues and queries during each session.
• Communicate with students and trainers via telephone and email enquiries for all course-related queries.
• Ensuring systems and student contact areas are correct and up-to-date may involve manual data entry tasks.
• Ensure accurate information is delivered to all course students and trainers promptly and accurately.
• Monitoring course-related expenditures against budget and reviewing future course numbers to ensure profitable course delivery.
• Managing cost data within Dynamics.
• Compiling data and responding to administrative requests from regulatory bodies.
• Production and distribution of course certificates.
• Assist the Course Delivery Manager and the rest of the Operations Team in any additional SQE1 & SQE2 preparation work as required.

Generally

As a member of the global team, you will

• Act as a role model and ambassador for the Company to enhance BARBRI’s brand awareness and perception.
• carry out a wide range of activities to ensure the success of the BARBRI global business;
• attend and contribute to team meetings and
• track and report projects to your line manager.

Qualifications and experience

• Min. 2 years of experience in a Customer Service environment
• Excellent attention to detail
• Ability to communicate at a professional level
• Ability to prioritise and plan work activities, use time efficiently, and develop realistic action plans.
• Adapts easily to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Skilful problem solver
• Ability to respond to common queries or complaints from customers, faculty, or members of the legal community.
• Ability to work well in groups and across functions.
• Excellent written and verbal communication skills.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Department

BARBRI Global Intl - Course Delivery

Locations

Cardiff

Remote status

Hybrid Remote

Employment type

Full-time

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