Position Overview

The Junior Client Learning Solutions Manager plays a supportive role within our team, assisting in the delivery of exceptional client service and project management for both subscription and custom products and services. In this junior-level capacity, the individual works under the guidance of senior team members, providing assistance as a secondary point of contact for assigned products or accounts and offering support to those serving as primary contacts.

This role actively contributes to smooth client onboarding, fulfillment, and delivery of Professional Education solutions, including SkillBurst® skills and compliance subscriptions as well as custom elearning engagements.

The Junior Client Learning Solutions Manager helps foster client relationships, supports operational excellence, facilitates cross-team collaboration, and contributes to continuous improvement, all while learning and developing their skills within a collaborative environment.

Key Responsibilities

Client Service

• Assist in building and maintaining strong client relationships by supporting the primary client solutions manager as a secondary point of contact.

• Help coordinate client onboarding activities, including participating in kick-off calls, and orientation sessions for subscription and custom projects.

• Monitor and anticipate client needs, providing timely, professional, and proactive communications, in partnership with the client solutions management team.

Project & Task Management

• Support senior team members in the management of subscription and custom projects to help ensure timely, high-quality delivery.

• Manage project intake and assist with scheduling, resource allocation, and fulfillment under the guidance of experienced colleagues.

• Help facilitate communication between clients, internal teams, and external contributors (such as vendors and narrators), ensuring information is relayed accurately and promptly.

• Manage all media and external vendor requests, including preparing final scripts for narration and translation, coordinating requests in alignment with schedules, and quality reviews of deliverables, including internal handouts and resources.

• Participate in regular client status updates and support smooth transitions between phases of work, working closely with primary contacts to ensure continuity.

Content & Product Delivery

• Assist with and coordinate the review of elearning deliverables, including new and customized scripts, narration, branding, and development.

• Support LMS administration tasks, including managing support tickets and basic troubleshooting, as directed.

• Contribute to quality assurance checks of deliverables by performing initial reviews to help maintain accuracy, with guidance from experienced colleagues.

Operational Support

• Maintain accurate up-to-date client records and documentation across systems (e.g., Wrike, Salesforce).

• Help track project timelines and identify potential risks or resource needs, escalating any concerns to experienced colleagues as needed.

• Support vendor coordination activities, including monitoring rates and scheduling, with oversight from senior staff.

Qualifications

• 1+ years of experience in client service and relationship management.

• 1+ years of project coordination or support experience, preferably in elearning, professional services, or a law firm environment.

• Experience with quality review, proofing, or editing (internships or coursework is accepted).

• Familiarity with a Learning Management System (LMS) is a plus.

• Basic project and task management skills, with the ability to effectively manage multiple priorities.

• Strong written and verbal communication skills, with a willingness to develop client-facing abilities.

• Organized and attentive to detail, with reliable follow-through.

• Proficiency with Microsoft Office Suite (Word, Excel); experience with project management tools (such as Wrike) is an advantage.

• Experience in law firms, legal industry, or professional education is a plus.

Thrive Beyond the Basics: Our Perks Package

We believe your dedication deserves more than just a paycheck. That's why we offer a comprehensive perks package designed to support your well-being and fuel your passions. Here's a taste of what awaits you:

• Competitive Benefits: Health, dental, vision, and life insurance plans to keep you and your loved ones covered. Plus, a healthy contribution to your 401(k) retirement savings.

• Work-Life Harmony: We prioritize a healthy balance. Enjoy generous paid time off, including vacation, sick leave, volunteer and other "personal" days, to recharge and explore your interests.

• Wellness Programs: Stay healthy and happy with an on-site fitness facility in our HQ, discounts on gym memberships, and wellness initiatives to support your physical and mental well-being.

• Continuous Learning Opportunities: As an education company, we believe in the power of learning. Access our extensive library of educational resources, courses, and workshops to enhance your skills and knowledge in both professional and personal development areas.

• Flexible Work Arrangements: We understand the importance of work-life balance. Enjoy flexible work hours and remote work options, allowing you to manage your schedule and responsibilities effectively.

• Opportunities for Growth and Advancement: We're committed to helping you reach your full potential. Benefit from opportunities for career growth and advancement through mentorship programs, volunteer opportunities, performance evaluations, and ongoing feedback/coaching sessions.

• Employee Assistance Program: Life can be unpredictable, and we're here to support you through challenging times. Access our employee assistance program for confidential counseling, legal assistance, and other support services.

• And More!

At Barbri, we believe that investing in our employees leads to mutual success. Join us and be part of a passionate team dedicated to transforming education through innovative technology.

Barbri is an equal opportunity employer workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are dedicated to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join us in our mission to empower individuals through education and technology. We welcome candidates from all backgrounds to apply and help us build an inclusive workforce.

Department

Professional Education

Locations

Remote

Remote status

Fully Remote

Yearly salary

$60,000 - $75,000

Employment type

Full-time

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