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Endpoint Systems Engineer



Software Engineering
United Kingdom · Remote
Posted on Friday, April 19, 2024

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Endpoint Systems Team is primarily responsible for endpoint lifecycle management and endpoint support escalations within BeyondTrust. As an Endpoint Systems Engineer, you will be expected to support the Service Desk with internal incidents, while taking a role in assisting with the design, implementation, and administration of systems and projects to meet the goals of the global Information Systems department. You will report to the Sr Manager, Endpoint Systems, with a clear progression path to develop your career.

What You’ll Do

  • Endpoint Lifecycle: Enroll, configure, protect, retire - Design and manage the technical path of all laptop and desktop computers
  • Security: Maintain secure endpoints through configuration, patching, compliance, and conditional access
  • Patch Management: Automate OS and third-party application updates for robust security, minimizing operational disruptions
  • Insight: Understand our endpoint landscape for better clarity in decision making
  • Automation: Reduce reliance on manual intervention and improve efficiency for Service Desk and Endpoint Systems teams
  • User-centric Support: Collaborate with other IS teams, security teams and end users for swift issue resolution
  • Continuous Learning and Innovation: Actively seek out emerging trends and incorporate new technologies into our endpoint strategy
  • Create and maintain documentation as it relates to all aspects of services provided
  • Test, install, monitor, maintain, and support endpoint software used within the business
  • Adhere to internal incident Service Level Agreements
  • Accomplish organizational goals by accepting ownership for new and different incidents; explore opportunities to add value
  • Where necessary, liaise with third-party vendors for maintenance and support
  • Lead project implementations, coordinate and prioritize project tasks, manage timelines and budgets, maintain project plans and communicate status to clients, project sponsors and senior management
  • Protect organization's value by keeping information confidential

What You’ll Bring

  • Minimum 2 years’ experience in a similar role
  • Advanced experience with Microsoft Intune
  • Advanced experience with Microsoft 365 administration
  • Advanced experience with Microsoft Windows desktop operating systems
  • Patch management (OS and third-party applications)
  • Ownership and delivery of onsite projects
  • Ability to work independently and as part of a team
  • Meticulous attention to detail and high level of accuracy
  • Effective communication (both written and verbal)
  • Effective time management
  • Driven and resilient
  • End user focused
  • Highly organized
  • Eagerness to learn and develop
  • Willingness to work flexibly in response to changing organizational requirements
  • An understanding of IT trends and capabilities

Nice To Have

  • Microsoft Endpoint Administrator Associate or Administrator Expert certification (MD-102, MS-102)
  • PowerShell scripting experience
  • macOS operating system experience
  • Jamf Pro management solution experience
  • Endpoint security technology experience
  • ITIL Foundation certificate or above

Benefits & Perks

Put your wellbeing first with our amazing benefits package:

  • 25 days’ holiday which increases with length of service
  • Competitive pension scheme
  • Vitality Private Healthcare for you and family
  • Medicash Benefit (including Dental cover)
  • Life Insurance (4x annual salary)
  • Income Protection if you are unable to work due to ill health
  • Paid parental leave
  • Sabbatical leave
  • Employee Assistance Programme
  • Co-investing opportunity

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.

Learn more at www.beyondtrust.com.