Are you an energetic and customer-focused Project Manager (Implementation Manager) who wants to make a massive impact on users and help them along the road to success? Are you action-oriented and proactive by nature? Can you quickly decompose complex concepts and explain them in a way that makes sense to technical and non-technical audiences? If so, we want to speak to you!

Black Duck Software, a consistent leader in the Gartner’s Magic Quadrant for Application Security, is seeking an experienced Implementation Manager/Sr. Program Manager to help our Client Delivery Services Team drive user onboarding and implementation within our Enterprise and Strategic accounts. We’re looking for someone to help us take our business to the next level of excellence in delivery and customer delight!

About the team:

Black Duck Software Client Delivery Services exists to help support the development of our customers’ AppSec vision, accelerate time to value, and drive various customer scenarios through the exemplary delivery of product onboarding and adoption focused services. Our services engagements ensure that our customers (from startups looking to change the world to some of the most ambitious and complex global organizations) successfully build secure, high-quality software faster and get the most value out of their Black Duck Software tools.

Key Responsibilities:

In this role, you'll be responsible for the planning and successful implementation of Black Duck Software solutions to help the world’s leading technology companies meet their software security goals.

Project Management: You’ll serve as project lead and own all functional aspects of the engagement including documentation of requirements/milestones, building detailed project plans, and tracking progress.

Delivery: You’ll coordinate people (vertical, horizontally) and processes to ensure projects are delivered on-time, on-track, and within budget to consistently produce high quality outcomes.

Communication: You’ll establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors and key stakeholders.

Status Reporting: You’ll develop status reports and communicate clear, accurate, and timely updates regarding project health and progress

Risk Management: You’ll diagnose implementation challenges/risks, develop contingency plans, and implement changes to drive risk mitigation.

Cross-Functional Collaboration: You’ll lead cross-functional teams (collocated and remote) to ensure stakeholders (Sales, TAMs, CSMs, Tech Support, SEs, etc.) are aligned and informed.

Accountability: You’ll set clear expectations with internal and external team members and hold them accountable for deadlines and project deliverables.

Process Improvement: You’ll document lessons learned and recommend process and methodology improvements to improve execution on future projects.

Key Requirements:

• At least 5 years of experience in a client-facing professional services, consulting, or project management role.
• Proven ability to lead 5–10-person implementation teams to deliver multi-workstream projects.
• Proactive, thorough, and transparent in communication - people rarely need to follow up with you.
• Process driven and have a strong desire to create, implement, and iterate on processes that lead to a standardized and positive customer experience.
• Experience setting and managing customer expectations and negotiating appropriate resolutions to issues.
• Stellar listening, speaking, presentation and writing skills
• Exceptional EQ, soft skills, critical thinking and problem-solving skills
• Limited travel up to 15% of the time as the job requires.
• A track record of managing onboarding / adoption focused professional services and customer success engagements for complex products.
• PMP/ PRINCE2 Foundation/PRINCE2 Practitioner, or other project management certification.
• Proven ability to lead projects for both SaaS and On-prem solutions.
• Experience with PSA and Project Management tools, preferably with one or more of the following: Jira, confluence, SFDC, Asana, TeamWork, Kimble, Gantt charts, etc.

Your Education:

• A bachelors or masters degree