Senior Technical Account Manager
Black Duck
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Are you a seasoned and savvy software engineer who wants to make a massive impact on a small set of Strategic customers? Do you want to leverage your customer-facing skills and technical acumen to help these customers derive maximum value from their investment in SIG products and services? Are you interested in furthering your career in software security? If so, we want to speak with you! Black Duck, the 2024 leader in the Gartner’s Magic Quadrant for Application Security, is seeking an experienced Technical Account Manager to engage in structured, strategic collaboration with our largest and most important customers, enabling them to best manage software risk with Black Duck products and services.
The Team
The Black Duck Account Management team exists to support the development of our strategic customers’ AppSec vision, by increasing adoption and improving utilization of Black Duck technology in the enterprise. The TAMs help some of the planet’s largest and most complex organizations successfully build secure, high-quality software faster, and derive the maximum value from their Black Duck solutions.
What you’ll do
- Partner with the other members of the account team to strategize, orchestrate, and execute activities tailored to each strategic customer.
- Ensure value realization by increasing adoption, optimizing technology, managing complexity, and evangelizing best practices.
- Be a strategic partner aligned on business priorities, helping to address capability gaps and to craft executive strategies.
- Be a trusted advisor, providing guidance on industry and technology trends, and acting as an instrument for informed and better decisions.
- Provide proactive advocacy within Black Duck, orchestrating resources and helping to prioritize requests.
- Increase customers’ efficiency by preventing issues, resolving challenges and helping them to leverage new capabilities faster.
- Facilitate community-building and knowledge-sharing.
- About You You’ll have:
- Knowledge of application security and vulnerabilities.
- Understanding of open-source licensing issues.
- Software development experience with C/C++, Java, C#, or other dominant programming language.
- Experience with Continuous Integration and DevOps tools.
- A demonstrated technical aptitude, sharp consultative instincts, and a passion for delivering ground[1]breaking solutions for top-tier technology companies.
- Rock-solid analytical skills, conceptual ability, and creativity.
- At least 10 years in a customer-facing role.
- The talent to work with, connect to, and influence customers to transform processes to utilize new technologies.
- Excellent communication, presentation, problem solving, relationship-building, and project management skills.
- The ability to travel up to 25% of the time as the job requires.
- Bachelor's Degree in Computer Science, engineering, or other STEM field. Preferred Qualifications
- A successful track record as a technical account manager, solution architect, or sales engineer for complex AppSec, CI, or DevSecOps products and services.
- Security certification such as CEH, CISSP, or CSSLP.
- Experience with enterprise-scale web development technologies and microservices.
- MBA or Master’s degree in management or technical field
Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.