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Channel Partner Analyst

Bswift

Bswift

IT
Remote
Posted on Tuesday, January 23, 2024

We’re looking for motivated and goal-driven team members who can do what it takes to make a company great. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you have the bswift values of higher standards, greater accountability and more fun, we want to hear from you!

Serve as first level system support for Channel Partners by: troubleshooting system issues, resolving client questions, performing release testing and SOW support in partnership with the rest of the client service team. The overall goal is to provide high quality and timely support that creates raving fans internally and externally.

Core Responsibilities
1. Support routine tickets and emails– responses typically reviewed for accuracy
2. Troubleshoot bswift system issues
3. Regression test releases with support from POD
4. Test client sites to ensure proper functionality and quality
5. Review bswift’s help guide to become familiar with the functionality, and use it to help solve client problems
6. Keep up to date on all courses in Litmos, and complete Top Dog learning Path within Litmos

Client Specific Responsibilities
1. Take notes on call and distribute to team(internal)
2. Manage open items ticket log, and prepare for client status calls
3. Review any daily file failures (email and tickets) distribute that information to the client and support the resolution
4. Conduct system audits as needed
5. Liaison with bswift service center to ensure quality resolution of client issues
6. Other responsibilities as needed or requested by the client

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $22-$29/hr exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

At bswift, our values are Higher Standards, Greater Accountability and More Fun. We pride ourselves on having an engaged, friendly and smart team that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth.

bswift was named one of Chicago’s Best and Brightest Companies to Work For® in 2014, 2015, 2016, 2017, 2018, 2019, 2020 and 2021, as well as one of the Nation’s Best and Brightest Companies to Work For® in 2014, 2015, 2016, 2017, 2018, 2019, and 2020.

We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

If you have what it takes to join our award-winning culture, we’d love to hear from you!