The ideal candidate has a relentless passion to build and deliver a best in class learning experience for a variety of different roles. They a team player and willing to partner across boundaries to support cross-functional initiatives. This individual will be a trusted leader to their stakeholders within the business and must be able to quickly adapt to the business needs with minimal impact to quality. They come prepared to this role with basic business acumen and ability to maneuver and scale to a changing environment. They can easily follow dynamic facilitation tools designed by the People Development team, while “reading the virtual classroom” to emphasize areas of comprehension opportunity. This person actively seeks out innovative learning delivery solutions that will solve for an engaging, measurable, and best in class learning experience.

KEY RESPONSIBILITIES

• Delivers synchronous (event-based) learning sessions based on defined programming strategies and outlined within each solution’s design methodology
• Delivers various development activities (i.e., coaching) to drive the continuation performance improvement of targeted populations; conduct on-the-job performance coaching for prioritized populations
• Manages administrative tasks including but not limited to managing learning environments, scheduling classes, sending calendar invites to class rosters and printing resources needed for class delivery
• Tracks, measures and reports on learner’s performance progress to ensure achievement of behavioral outcomes aligned with business needs
• Builds stakeholder relationships with relative business partners, people business partners, and leaders by informing on program execution and performance progress at the individual and accountable population levels
• Participates in Train-the-Trainer sessions and independently prepare to deliver new solutions based on programming strategies and solution’s design expectations
• Manages and/or participates in selected projects and organizational initiatives
• Collaborates with business leaders to evolve people development strategies that improve performance outcomes that are closes aligned to short-term business needs

PROFESSIONAL EXPERIENCES AND QUALIFICATIONS

 1+ years of experience with adult learning strategies and principles; instructional design methodologies and virtual facilitation
– 1+ years’ experience in a training delivery role
– Excellent project management skills, including the ability to prioritize and manage multiple initiatives simultaneously.
– Effective communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
– Knowledge of adult learning principles and instructional design methodologies.
– Familiarity with learning management systems (LMS) and other training delivery platforms.
– Ability to analyze training needs and develop appropriate learning solutions.
– Strong organizational and analytical skills with attention to detail.

NICE TO HAVE:

- Prior Call / Service / Customer Success Center training experience
- Project management certification

YOU WILL LOVE:
• Being an apart of our ORANGE culture
o More Fun
o Greater Accountability
o Higher Standards
• Seeing success in a thriving fast-paced, high growth environment
• Adding value to hundreds of bswift team members
• Agility and ability to adapt and lead change organizationally