Channel Partner Client Analyst
Bswift
This job is no longer accepting applications
See open jobs at Bswift.See open jobs similar to "Channel Partner Client Analyst" Francisco Partners.We’re looking for motivated and goal-driven team members who can do what it takes to make a company great. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
Serve as first level system support for Channel Partners by: independently troubleshooting complex system issues, resolving client questions, conducting system audits preforming release testing and SOW support. Serve as a coach to newer team members to help them learn the system, the role, and to be a high performer on the CP team. The overall goal is to provide high quality and timely support that creates raving fans internally and externally.
Core Responsibilities
1. Support complex tickets and emails independently
2. Troubleshoot complex bswift system issues related to configuration
With pod support work through EDI, ACA and other items related to bswift products and services
3. Independently regression test releases items
4. Test client sites to ensure proper functionality and quality
5. Stay up to date on bswift’s help guide, and other documentation to become familiar with the functionality, and use it to help solve client problems
6. Keep up to date on all courses in Litmos, and complete Top Dog learning Path within Litmos
Client Specific Responsibilities
1. Review notes from the call and distribute to the client
2. Support analyst with the open items ticket log, and with preparing for client status calls
3. Conduct system audits as needed
4. Liaison with bswift service center to ensure quality resolution of client issues, and support the analyst with this effort
5. Able to articulate testing and troubleshooting of issues on a call
6. Other responsibilities as needed or requested by the client
Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $22-29/hour, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!
At bswift, our values are Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be A Great Place To Work. We pride ourselves on having an engaged, friendly and smart team that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth.
bswift was named one of Chicago’s Best and Brightest Companies to Work For® in 2014, 2015, 2016, 2017, 2018, 2019, 2020 and 2021, as well as one of the Nation’s Best and Brightest Companies to Work For® in 2014, 2015, 2016, 2017, 2018, 2019, and 2020.
We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
If you have what it takes to join our award-winning culture, we’d love to hear from you!
This job is no longer accepting applications
See open jobs at Bswift.See open jobs similar to "Channel Partner Client Analyst" Francisco Partners.