Client Liaison
Bswift
WHAT YOU’LL DO
The Client Liaison serves as a high-touch escalation point for benefit-related employee issues and is deeply integrated into the client’s internal operations. This individual will work across teams and communication platforms to ensure timely resolution of benefit issues, support key benefit events like Annual Enrollment, and build strong relationships with both internal and client stakeholders.
WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions):Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Serve as the primary point of contact for escalated employee benefit inquiries.
Access and work within the client’s internal systems, such as case management platforms, Slack, and email.
Support Annual Enrollment activities, including executive-level assistance where needed.
Present quarterly Service Level Agreement (SLA) metrics to client stakeholders.
Maintain a strong presence across internal and client teams to ensure seamless communication and timely resolution of benefit-related concerns.
Build and manage effective relationships with client contacts, including compliance, HSA, and vendor-aligned roles.
Collaborate with internal subject matter experts to resolve system-related issues.
Demonstrate professionalism and readiness when interacting with senior leaders or executives.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
WHAT YOU NEED TO SUCCEED (Required Education and Experience):
Strong background in client services, benefits administration, or employee support.
Excellent verbal and written communication skills.
High degree of professionalism and polish, especially when interacting with executive stakeholders.
Ability to navigate and work within client-specific systems and tools.
Comfort working independently and managing competing priorities.
Strong interpersonal skills and the ability to build rapport with both internal and external partners.
Ability to anticipate needs and follow through on escalated items promptly.
NICE TO HAVE (Preferred education and experience):
Experience with bswift or a similar benefits platform.
Prior experience supporting large clients or within a highly matrixed environment.
Familiarity with employee benefits enrollment and compliance processes.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Why Join bswift?
At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.
Benefits of Working at bswift:
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.
Specific benefit offerings vary by position and may be subject to change.
Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $75,000-$90,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!
At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.
If you have what it takes to join our award-winning culture, we’d love to hear from you!