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Customer Support Representative

Dynamo Software

Dynamo Software

Customer Service
Sofia, Bulgaria
Posted on Thursday, July 20, 2023

Dynamo Software is a leading global FinTech Research and Portfolio Management SaaS provider offering an industry-tailored, highly configurable SaaS platform solving challenges across the alternative investment landscape. For more than 20 years, the Dynamo™ platform has improved the productivity of fundraising, deal, research, investor servicing, portfolio management, and compliance teams worldwide. Collectively, Dynamo’s 1,000+ clients manage over $10 trillion in assets. Backed by the largest Private Equity firms in the world – Blackstone Growth and Francisco Partners, Dynamo is seeking to grow our team based on rapidly increasing demand for our financial technology solutions.

We are seeking a Customer Support Representative to join our dynamic team of individuals within the Client Services department. This role will assist our clients by delivering a positive experience with our product, including but not limited to responding timely to any concerns that may arise.

Primary Responsibilities:

  • Answer questions posted to our web-based helpdesk system.
  • Gather required information, analyze data, troubleshoot and provide solutions to client issues.
  • Organize remote sessions with clients when necessary.
  • Liaise between clients and technical staff.
  • Deliver client feedback to the product team for the continuous improvement of our product.
  • Perform other duties and tasks as assigned.

Required Skills & Experience:

  • Excellent written and spoken English
  • Clear and concise writing style
  • Technical aptitude and strong analytical skills
  • Basic understanding of finance and investing
  • Experience with MS Office products
  • Experience with CRM/ERP and/or financial background are a definite advantage
  • Clear and concise writing style, is a plus
  • Excellent trouble-shooting and technical problem-solving skills, is a plus
  • Strong team player

What we offer:

  • The ability to have an IMPACT. Good ideas come from everyone in our organization and we are agile enough to embrace new ideas and directions
  • The opportunity to gain knowledge and experience in the rapidly growing financial services and alternative assets industry
  • A very attractive work culture in an established technology company – we take pride in our work and people
  • A flexible work environment with opportunities for remote/ hybrid work or flexible hours
  • Professional Development opportunities, incl. L&D initiatives covered by the company
  • Extended health insurance program for you and your family
  • Funded Multisport benefits program
  • Free massages in the office
  • Offsite events & teambuilding activities

This is your opportunity to build your career with Dynamo Software. Join us today.

Dynamo Software, Inc. is an equal opportunity employer. All employment decisions and personnel actions at the Company are administered without regard to race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability, sexual orientation, gender identity, genetic carrier status, any veteran status, any military service, any application for any military service, or any other category or class protected by federal, state or local laws. All employment decisions and personnel actions, such as hiring, promotion, compensation, benefits, and termination, are and will continue to be administered in accordance with, and to further the principle of, equal employment opportunity.

All personal data included in job applications is protected by Bulgarian law and will be treated confidentially. If you would like to complete the job application for this position with Dynamo Software, and submit your information to our candidate database for review for future opportunities, please indicate below. If at any point you would like your application and personal data to be removed from our database, please contact

This is your opportunity to build your career with Dynamo Software. Join us today.