Explore careers with our portfolio companies

Level 2 Technical Engineer

Dynamo Software

Dynamo Software

Watertown, MA, USA
Posted on Saturday, July 29, 2023

Dynamo Software is a leading global FinTech Research and Portfolio Management SaaS provider offering an industry-tailored, highly configurable SaaS platform solving challenges across the alternative investment landscape. For more than 20 years, the Dynamo™ platform has improved the productivity of fundraising, deal, research, investor servicing, portfolio management, and compliance teams worldwide. Collectively, Dynamo’s 1,000+ clients manage over $10 trillion in assets. Backed by the largest Private Equity firms in the world – Blackstone Growth and Francisco Partners, Dynamo is seeking to grow our team based on rapidly increasing demand for our financial technology solutions.

Dynamo is looking for a Level 2 Support Engineer! To be successful in this role you'll have to enjoy troubleshooting and supporting clients to be successful with the Dynamo Products. The Level 2 Support Engineer will gather information and analyze data to provide solutions to client issues while collaborating with many other teams throughout the Client Services department and beyond.

Your daily life:

  • You'll be the first point of escalation for technical issues from the Dynamo Support and Client Services teams
  • Test and troubleshoot product features to ensure accuracy and ease of use for our clients
  • Gather required information, analyze data and provide solutions to client issues
  • Deliver client feedback to the product teams to support continuous improvement of the Dynamo Product Platform
  • Interface with client-side IdP Architects, Administrators, Developers and Engineers to make sure clients experiences are smooth

What you'll bring to Dynamo:

  • Familiarity with SQL
  • Ability to understand and troubleshoot API’s
  • Familiarity with API-keys, authentication, REST API's, JSON, SOAP, LDAP, SSO
  • Exposure to Windows Azure and Office 365; specifically, Azure Active Directory
  • Excellent knowledge of B2B Identity Federation setup/enhancements, outbound SSO
  • Experience integrating with third party and custom applications and troubleshooting relevant integration issues
  • Technical aptitude and strong analytical skills
  • Ability to discuss and translate technical details to non-technical people
  • Excellent trouble-shooting and technical problem-solving skills
  • Excellent written and spoken English

What We Offer:

  • The ability to have an IMPACT. Good ideas come from everybody in our organization. We are agile enough to embrace new ideas and new directions.
  • A very attractive work culture in an established technology company. We take pride in our work and people
  • A competitive base salary, performance bonus, 401k matching, & excellent benefits.
  • The right candidate will have the opportunity to interact with all facets of our growing company and to define his or her own career track.

Dynamo Software, Inc. is an equal opportunity employer. All employment decisions and personnel actions at the Company are administered without regard to race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability, sexual orientation, gender identity, genetic carrier status, any veteran status, any military service, any application for any military service, or any other category or class protected by federal, state or local laws. All employment decisions and personnel actions, such as hiring, promotion, compensation, benefits, and termination, are and will continue to be administered in accordance with, and to further the principle of, equal employment opportunity.