Job Summary:

In the role of Sr. Cloud Operations Engineer , you will lead as a key player in the Cloudops monitoring team, you will be responsible for managing e2open enterprise monitoring infrastructure and its availability and perform remediation action to recover from failures in a timely manner to meet 99.9 UP time SLA commit for e2open enterprise monitoring infrastructure. Which in-turn help others team to meet 99.9 UP time SLA commit to e2open internal and external customers.

You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. You should understand in depth e2open operating principles and culture, demonstrate it.

Duties & Responsibilities:

• Monitor E2open Infrastructure/Applications using available tools, alerts and process.
• Perform remediation actions for known alerts by following established SOPs.
• Perform Identity & Access management internal & external users.
• Provide L1/L2 level of support for E2open monitoring solutions.
• Develop and implement scripts to automate operational and administrative needs.
• Document system implementations, upgrades, and patches.
• Implement security and performance tuning best practices.
• Perform Disaster Recovery tests and improve DR plans to ensure SLAs and SLOs are met.
• Automate system and application provisioning processes while seeking opportunities to automate existing well-known processes.
• Instrument applications to enable monitoring & automation capabilities.
• Integration of monitoring tool with other ecosystem tools in E2open operations
• Having hands on experience of k8s,ELK/EFK, Prometheus infrastructure components will be added advantage.

Prior Experience:

• 5 to 8 years of working experience on monitoring platforms such as Zabbix, Nagios and/or custom tools and processes associated with it.
• Zabbix certified (ZCS,ZCP,ZCE) will be an added advantage.

Skills & Qualities

• Experience on web application deployment, administration, and monitoring in Linux, Windows ,AIX etc.
• Administrative knowledge of database systems such as SQL, Oracle, MySQL, etc.
• Experience on Directory Services such as Microsoft AD, OpenLDAP or OpenDJ.
• Sound knowledge of UNIX/Windows fundamentals and the command line interface.
• Hands-on Scripting experience using PowerShell, Bash, Perl or Python for scripting and automation.
• Experience with working in mission-critical production environments.
• Excellent written and verbal communication skills.
• Excellent customer service skills and service orientation.
• Excellent analytical and coordination skills.
• Excellent interpersonal skills and ability to work well in a team.
• Knowledge and experience with ticketing tools

Education & Professional Qualifications:

B.S. Computer Science/Engineering or equivalent computer-related education.

Special Work Hours Requirement:

Participate in incident handling and off-hours/weekend maintenance activities, as necessary.