POSITION OVERVIEW

The Helpdesk Specialist reports to the Manager / Leads of IT and is directly responsible for supporting the Windows and Cloud infrastructure. This position interacts directly with all IT functional areas (e.g., Helpdesk/Desktop Support, Security and Compliance). The successful candidate must excel at multi-tasking and have the ability to ramp up quickly in a dynamic, high-tech environment. The candidate will possess in-depth technical skills.

RESPONSIBILITES:

• Resolve issues with Windows, Office, Outlook, IE, Firefox, corporate applications, mobile devices, laptop hardware, and user networks.
• Image and deploy systems to users.
• Patch Windows clients with Security and Application updates provided by Microsoft.
• Participate in Follow-the-sun operations.
• Maintain Windows systems, DNS, Active Directory, and other core infrastructure components in an enterprise environment.
• Collaborate across teams on detailed technical requirements, implementation approaches and problem solving.
• Work to create process and procedures around technology.

QUALIFICATIONS AND EXPERIENCE:

• 2-3years of experience administering enterprise class environments.
• Experience in maintenance and monitoring of highly available and scalable system infrastructure.
• Detailed knowledge of Windows Clients operating systems including advanced troubleshooting.
• Experience in managing collaboration suite i.e. (Office 365 Products)
• Familiarity with enterprise style email filtering (Mimecast, Postini, etc.)
• Familiarity with patch management system (SCCM, Manage Engine, etc.)
• Must adapt to changing requirements, deadlines and priorities with a positive attitude.
• Willing to participate team's on-call schedule.
• Ability to be creative, efficient and productive with minimal supervision or guidance.
• Must be able to work alone and as part of a team.
• Must be able to give and receive constructive criticism.
• Great attitude & sense of humor