POSITION OVERVIEW

The Product Owner role is an intermediate level position within the e2open Development team, creating and updating requirements and user stories for e2open products to meet the needs of our customers. Working closely with Product Management, development teams, and customers, the Product Owner delivers high quality products according to the standards set across the company.

Product Owners are the voice of our customers in the Development team, quantifying business requirements and translating those into new features. They are responsible for maximizing the time developers spend enhancing our technology suite and ensuring that the work delivers the highest possible value to our customers’ organizations.

We use the Agile development methodology that works closely with our end users and subject matter experts to make sure that the software we build solves real-world problems accounting for user experience and productivity. Product Owners also work cross-functionally to ensure successful communication, adoption, and use of the developed technology.

You’ll need to be willing to ask questions, ready to learn (and to teach), and driven to succeed.

Key Accountabilities:

• Understand our product, our users, and our industry
• Gather customer requirements and translate them into problems that can be solved
• Create, maintain, and prioritize a backlog of product feature requests in the form of user stories
• Apply Agile principles to quickly identify and react to changes while working iteratively
• Work effectively across various functional groups
• Be willing to make decisions and ultimately own the results
• Handle multiple projects simultaneously
• Properly set priority and order for work
• Ask for help and provide it to others
• Understand your skills and your talents and apply them appropriately
• Maintain personal accountability for getting things done on time and with quality results

RESPONSIBILITES:

Communication

• Able to communicate extremely well with others
• Ask questions without hesitation. Pursue resolution diligently until an answer is provided
• Write clearly, concisely and at a level appropriate for the intended audience
• Structure communication for optimal readability and retention
• Communicate complex information to internal and external audiences.
• Direct interaction with customers and vendors.

Technology

• Experience with User Interface/Experience design, testing, constraints, validation, technologies
• API design and development with security, backwards compatibility, validation, error handling…
• Software build technologies including source control, build and branching, automation

Development

• Creates unit tests and proactively validates all developed software
• Contributes to design decisions on new features
• Work with and assist other departments with any technical issues that arise
• Creates product ‘stories’ to support software meeting or exceeding customer needs
• Demonstrates technical flexibility, and creativity in problem solving

Testing

• Perform task level test planning & execution (Scope, Strategy, Task management etc.,)
• Deep understanding of the Product under Testing
• Create Documentation & Test reports on the assigned tasks
• Demonstrate the Module/Application under test

Support

• Work with support engineers, professional services, and sales engineers to investigate and handle customer and field escalated cases.
• Coordinate, respond, track and follow-up on customer problem reports/technical support requests
• Strong customer service and teamwork skills
• Suggest improvements to monitoring, system reliability or other factors impacting customer platforms

Process

• Follows processes, guidelines, procedures, and best practices defined by senior staff and management.
• Work with members in the organization across various time zones.
• Must be able to switch between multiple tasks based on dynamic changing priorities.
• Knowledge of overall development lifecycle, processes, and process improvement
• Consistently works with abstract ideas or situations across functional areas of the business

Design and Architecture

• Actively contributes to design or process development in a broad scope.
• Interacts with internal cross-functional members to understand system needs and/or necessary modifications.
• May participate in development in any of a range of product areas.
• Performs work where problems are unique, and solutions are not predetermined.
• Ability to assist in requirements elicitation process , assuring consistency and completeness
• Think ahead and anticipate problems, issues, and solutions

Management

• Facilitates inter-department communication and enables cross functional collaboration.
• Sets direction for the teams, defines team goals and aligns team goals with corporate goals.
• Sets priorities for teams and resolves any conflict of priorities.
• Ability to think strategically and influence a broad group.
• Ability to coordinate efforts between multiple individuals and groups
• Able to refocus teams with directed plan of action under stressful conditions

QUALIFICATIONS AND EXPERIENCE:

General Qualifications:

• Participate in meetings, sharing ideas, experiences and retaining shared information
• Commit to Ontime Delivery of committed work product
• Deliver a level of quality commensurate with requirements
• Identify obstacles and seek out appropriate help in removing them
• Show high motivation and a strong drive for results
• Evolve knowledge of products, markets, and customer needs
• Review and provide constructive suggestions to others' work product
• Consistently demonstrate creativity necessary to solve problems
• Estimate time and resources required to accomplish goals
• Manifest a highly organized and detail-oriented work ethic
• Accept constructive criticism effectively
• Set SMART goals

Technical Qualifications:

This section will detail the specific skills and experience required for the position. This may include and not be limited to software development languages (Java, Ruby on Rails, React/Redux…), tool experience (Drools, Jasper reports, Spring…), database technologies (relational, graph, SQL…) or other skillsets needed for the specific requisition and team requirements. These will change for each job opening.

• Qualification/ Experience A
• Qualification/ Experience B

Years of Experience: 3-8 years

PHYSICAL REQUIREMENTS:

General office environment and responsibilities requiring:

• Extensive use of computers involving viewing a monitor and keyboarding most of the workday
• Placing, receiving, and participating in conference calls
• Occasionally moving and lifting objects up to 20 pounds
• May require 20% travel or more if needed

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.