POSITION OVERVIEW

At E2open, the Facilities Department motto is “We provide exceptional space for exceptional people to accomplish exceptional things”. We follow a people-first philosophy and are largely responsible for promoting the corporate culture. The Facilities Specialist is responsible for overseeing the day-to-day operations of the Facilities Department and providing general reception and administrative duties to employees and visitors of an assigned office.

RESPONSIBILITES:

• Greet, welcome, and sign in team members, clients, customers, delivery staff, and other service professionals, helping them navigate the office and providing information on support services available to them; sort and distribute mail; administer and maintain local emergency plan
• Provide excellent customer service and communicate with facility users to ensure service needs are met; assess and resolve customer complaints.
• Routinely update office seating chart(s); monitor office spending for general office supplies and services; gather information and participate in Compliance audits; help coordinate requests for office remodels, reconfigurations, and moves; prepare communications to keep team members informed of Facilities services and events.”
• Separate bullet points for General, Culture Committee, Customer Service, Safety, Mailroom, Maintenance and Upkeep, Onboarding, Records Retention, etc.
• Facilities Services: Coordinate and provide equipment and facility setup for meetings and special events; monitor facility use and ensure conformance with policies and procedures; oversee facility maintenance and cleaning, submitting tenant work requests through property maintenance portal
• Finance and Procurement – Responsibilities can include entering purchase requests for recurring expenses, or products or services that exceed the $10k Finance threshold; preparing monthly Amex statements in Concur;
• Other tasks and activities as assigned

QUALIFICATIONS AND EXPERIENCE: NEEDED

• High School Diploma or equivalent is required
• Ability to understand and follow internal policies, practices, and procedures
• Ability to operate and troubleshoot a variety of office machines
• Ability to communicate effectively and provide efficient, timely, reliable, and courteous service to internal customers
• Proficient computer skills, including knowledge of Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint, etc.)
• Demonstrates attention to detail, professional attitude, and ability to maintain confidentiality
• One to three years of Customer Relations experience is preferred

PHYSICAL REQUIREMENTS:

• General office environment and responsibilities requiring:
• Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
• Placing and receiving phone calls
• Ability to lift and carry items up to 20 pounds
• Must have a valid driver’s license to pick up and transport supplies as needed
• May require 5% travel or more if needed
• Available to work overtime when needed