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Sr. Sales Operations & Strategy Analyst

E2open

E2open

IT, Sales & Business Development, Operations
United States · Canada · Mexico
Posted on Wednesday, May 1, 2024

E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

This role can be remote in most states but we are not currently accepting applications from residents of NY, CO, CA and WA.

The Sales Operations & Strategy Analyst is responsible for developing and overseeing a smooth, effective sales process to enable the growth of the organizations they support. This role will support e2open representatives and sales leaders by providing continuous support to enable their ability to sell new business through upsell and cross sell motions, as well as effectively drive renewals within the existing customer base. This would include support for all types of sales roles including enterprise sellers through mid-market and small business sales, specialist sales teams and solution consultants.

The Sales Operations & Strategy Analyst is a critical position to the business that needs to have the ability to both influence and drive cross functionally to support day-to-day business operations along with GTM and process improvements. Delivering sales efficiency and effectiveness through support and identifying areas for improvement is critical. On a regular basis this role is highly focused on the following: forecast management, pipeline management, manage the business dashboard design and usage, territory alignment and quota setting, tech stack and process requirements gathering, sales compensation support, and managing escalations as needed.

RESPONSIBILITES:

  • Support sales leadership in running forecast calls, pipeline calls, and other cadences that allow the business to act and attain sales goals.
  • Partner with internal teams (Sales, Marketing, Product, and Field Operations) to evolve processes and lead sales teams and leadership through changes as the business transforms.
  • Drive territory alignment and quota setting. Partner with IT to ensure SF is always updated with the proper assignment.
  • Support the sales team by using SFDC for reporting, dashboards, field updates, etc. Develop and pull ad hoc reporting from SFDC and analyze the data.
  • Understand sales compensation practices and partner with the Total Rewards teams. Provide administration support to provide correct commissions to the commissions team and manage escalations as needed. Provide feedback on compensation design as a part of the annual cycle. Understand and leverage compensation data to drive visibility and improvement suggestions.
  • Support and inspect how sales teams adhere to sales processes in SFDC and within other sales tools. Must deeply understand how each process works, able be to support and train teams as needed, and articulate changes as processes evolve over time.
  • Monitor sales data continuously and be able to audit for accuracy. Shares data with sales teams with a focus on improved performance and understanding the root causes of performance.
  • Other tasks and activities as assigned.

QUALIFICATIONS AND EXPERIENCE:

  • Strong knowledge and understanding of the sales process and methodologies.
  • Experienced in managing a sales forecast for either New/Upsell selling or renewal sales or both.
  • Ability to analyze and interpret sales data to strategically align sales processes with the marketplace.
  • Skilled in working and driving outcomes in a matrixed environment.
  • Familiarity with databases and data management.
  • Expert level Excel and PowerPoint skills.
  • Technically sound with ability to adapt to new software/systems.
  • Industry experience in enterprise software and/or SaaS.
  • Executive acumen.
  • Minimum of 5 years of work experience in a Sales Operations, Marketing Operations, Project Management or Finance role.
  • Bachelor’s degree required.

PHYSICAL REQUIREMENTS:

  • General office environment and responsibilities requiring:
    • Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
    • Placing and receiving phone calls
    • Occasionally moving and lifting objects up to 20 pounds
    • Requires travel as needed for the role.

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.

E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.