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Senior Solution Architect - New Zealand



Southern Asia · East Asia · Oceania
Posted on Thursday, July 11, 2024

E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

E2open is a leading provider of cloud-based, on-demand software solutions enabling enterprises to procure, manufacture, sell, and distribute products more efficiently through collaborative execution across global trading networks. Brand owners use E2open solutions to gain visibility into and control over their trading networks through the real-time information, integrated business processes, and advanced analytics that E2open provides. E2open is headquartered in Austin, Texas with operations worldwide.


The Senior Solution Architect (TMS – Transportation Management System) will be responsible to work with global functional and technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes.

You will work with global customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.

You should be passionate about working with new technologies, products and demonstrate ability to learn quickly, have good interpersonal and communication skills – verbal and written.

Job Location: Christchurch, New Zealand

Job Responsibilities:

  • As part of our Professional Services team you will deliver flawless application support to global E2open customers by resolving complex solution issues.
  • Work on resolution of solution issues in collaboration with multiple E2open and customer stakeholders.
  • Conduct business and technical design workshops around our customers’ complex global Supply Chain processes to create highly scalable and sustainable solutions
  • Synthesize customer’s business requirements to create clear and comprehensive use cases and solution design documentation
  • Perform fit gap analysis between E2open cloud product functionality and the client’s requirements
  • Capture and share best practice knowledge among E2open Professional Services community


  • 3+ years working in Supply Chain-related or SaaS-related field in increasingly responsible roles including implementing complex solutions in an enterprise customer environment
  • Knowledge of Transportation and Logistics and industry best practices.
  • Familiarity with SAP, Oracle and/or other ERP systems
  • Bachelor’s degree in a technical or business field, Master’s degree a plus
  • Ability to produce professional quality documentation.
  • Previous experience implementing software using a software development lifecycle (SDLC) implementation model
  • Supply chain certification a plus.

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.

E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.