Overview

The Collections Analyst is responsible for managing aspects of customer invoicing and collections performed by the Shared Service Center, while also assisting when needed. Day-to-day responsibilities include communication with the company’s sales representatives, customers, professional service providers and sales order administrators in order to answer any billing and collection inquiries in a timely fashion. The Collections Analyst will also need to provide timely and accurate support/updates to upper management upon request in relation to billing, collections, AR analytics, audit support, integration tasks, etc. The ideal candidate would be the one who is able to multi-task and embrace a dynamic environment with the mindset of continued process improvement. Strong interpersonal skills and experience with accounting systems are desired.

Primary Responsibilities

• Responsible for performing daily operations of Accounts Receivable.
• Serves as the escalation point for cash receipts and cash collections for all customer accounts.
• Contacts customers by email and phone to recover a debt.
• Develops and maintains good working relationships with internal and external customers.
• Keeps track of payment due dates and sends reminders.
• Keeps detailed notes and records of all communications and actions.
• Plan course of action to recover outstanding payments, investigate and resolve disputes.
• Attend a weekly review with team lead to thoroughly examine accounts and determine if any escalations are necessary.
• Assists in verifying payments and credit memos are applied accurately to customer accounts.
• Assists with coordination of external auditors and internal audit team.
• Assists with development, maintenance and documentation of policies and procedures related to assigned responsibilities.
• Maintains SOX documentation for assigned areas.
• Manages Service Level Agreements for activities performed by Shared Service Center.
• Drives process improvements including working with business partners and other departments to develop and test reporting mechanisms that will help run the business.
• Assists with acquisition integration for all newly acquired companies.
• Supports management in completing special projects and other tasks as assigned.

Education and Experience

• Bachelor’s degree, degree in accounting strongly preferred.
• 2-3 years of Accounts Receivable including billing experience in a corporate environment, preferably in mid-size to large-size companies is added value.
• Strong Excel skills required.
• Experience with NetSuite and Salesforce.com strongly preferred.

Key Competencies

• Strong operational, organizational, and analytical skills.
• Detail oriented and well organized.
• Interest and ability to work with a high volume of data processing.
• Ability to effectively prioritize multiple projects to meet deadlines and produce high quality work in a fast-paced environment.
• Ability to work independently as well as with a team effectively.
• Solid customer service skills.
• Excellent communicator with ability to maintain open communication with internal employees, managers and customers as required.