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Sr. NOC Manager



Chandigarh, India
Posted on Friday, May 10, 2024


Sr. NOC Manager


Sr. NOC Manager would mainly focus on establishing seamless, end-to-end user experience for all Associates w.r.t IT systems, platforms & equipment.

What you will do:

  • Builds, mentors, & leads a world class India IT team to implement efficient Corporate solutions as well as supporting NOC, SOC, mobile, desktop systems, networking and executive team.
  • Drives optimization through use of contemporary technology improving efficiency and security in Enterprise, Corp, and Cloud-based systems
  • Develops methodology and analyses infrastructure capacity based on business forecasts and systems and capacity planning. Pro-actively addresses capacity issues. Maintains systems data and develops reports within meaningful service metrics and KPIs.
  • Works with lead engineers, admins and IT managers on developing, optimizing and improving dashboards for infrastructure and optimizing metrics for reporting to Leadership team.
  • Lead the team to support onsite and remote associates with Incidents and Service Requests related to client PCs, peripherals, client networking (wired and wireless), telephony and audio visual/video conferencing
  • Ensures end-user machines with various OS (including Apple MacOS) are in flawless working condition always
  • On-hand technical resources for off-hours and for off-site Executive/Leadership meetings and summits
  • Project Management requirements – develops and maintains PM docs such as project schedule, resource assignments, task estimates, document management plan.
  • Mentors and helps junior staff in diagnosing and resolving complex hardware, software, network, and virtualization problems
  • Improves existing, as well as, designs and implements new processes, procedures, best practices and policies that support our Continuous Improvement efforts
  • Establish and implements security best practices globally
  • Backup and Log Management – auditing server backups, patching, and daily log review and analysis.
  • Lead in improvement of Standard Operating Procedures in all areas of IT
  • Available for on-call support of local and remote employees and traveling Executives as well as outages during business and after-hours. Participates in 24x7 on-call rotation process.
  • Other duties as assigned of a similar nature or level

What you will bring:

10+ years’ experience in running IT organization in a global enterprise environment.

5+ years’ experience in managing high performing IT team.

Understanding of software life cycle, development and architecture experience

History of working in a fast paced, evolving, growing and dynamic environment

Ability to lead influence others and find creative solutions and move quickly to deliver them.

Strong analytical skills with a data driven approach and ability to measure impact of projects.

Education: Bachelor’s Degree in Information Technology or Master’s Degree in Computer Applications required.

Excellent written and oral communication skills.

About Edifecs

Edifecs is a premier technology company serving the U.S. healthcare market that empowers its customers to transform healthcare. For over 25 years, Edifecs has provided the market-leading interoperability platform. Edifecs payer and provider customers and technology partners are driving healthcare transformation with the ability to seamlessly exchange, unify, and normalize data to derive insights and intelligence and replace friction with collaboration across all stakeholders. Edifecs’ platform is the foundation to help customers overcome healthcare’s biggest challenges, including accelerating the adoption of value-based payment models, securing complete and accurate care funding for alternative payment models, and fully automating prior authorization.

Edifecs offers natural language processing, machine learning, and artificial intelligence to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge government agencies, Edifecs is a proven partner to ensure its customers maintain “evergreen” compliance. Edifecs customers cover 290 million lives and include 100% of national health plans, 70% of state Medicaid programs, and 94% of the lives covered by Blue Cross Blue Shield payers. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia, and Mohali, India, and has more than 1000+ employees.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Our corporate credo of innovation, collaboration, customer-centricity, and integrity drive and inform all our actions and decisions. Please contact [email protected] for more information.