Senior IT Support Specialist

Roles and Responsibilities:

• Patch, optimize, secure and manage virtual and physical servers on MS Windows.
• Work with 24x7 onshore/offshore teams to support production and non-production Servers (VMware and AWS).
• Provide support for onsite and remote associates via Incidents and Service Requests related to virtual servers, client PCs, applications, peripherals, client networking (wired and wireless) etc.
• Provides 1st/2nd level troubleshooting and proactively maintain end user systems and ensure smooth operations (Includes but not limited to MS Windows and Apple OS)
• Knowledge to use Networking tools like – Telnet, Nslookup, DNS, DHCP, etc.
• Evaluate new technologies and platforms to determine whether their applicability aligns with the business’ needs.
• Provide mentoring and act as second level escalation to junior staff members such as NOC and Helpdesk administrators, Service Desk teams.
• Participate in daily huddles, weekly and monthly meetings and report priorities, status updates, and any blockers
• Proactively communicate the status, plan of action(s), and resolution(s) of issues.
• Be available for off-hours support, in case of emergencies, and for occasional onsite and off-site executive and company meetings
• Follow and help create standard procedures
• Assist IT staff in vendor coordination and management
• Team player and work as instructed by senior mentors & documents all the changes and follow all IT policies and standards.
• No Issues in working in night shifts or during weekends/holidays.
• Other duties as assigned of a similar nature or level.

Required Skills set and experience:

• Exceptional customer service skills
• Exceptionally positive attitude and communication skills for working with both IT team and Executives

• Experience with supporting Microsoft technologies; Windows Server OS, IIS,AD, DNS, DHCP, Systems Center
• Expert experience supporting Window Server, MS Windows10 and Apple OS X
• Experienced with desktop virtualization products such as VMWare, parallels, Citrix.
• Strong and knowledgeable on MS Office 2019+, MS Visio and MS Power Point applications

• Experienced with VPN, desktop backup software, Apple iPhones, Apple iPads, printers.
• Experienced with password resets, new account creations, email administration, VM patching and maintenance
• Strong documentation skills
• Managing Incident, Problem, Service Request and Change Management through an IT Service Management Tool (e.g. Remedy, Fresh Service, ServiceNow)
• General understanding with structured cabling best practices and racking servers and basic network switch configurations
• General understanding of telephony and PBX support
• Experience with FreeBSD, UNIX, Linux and open source tools a plus

Education:

• Bachelors in Computer Science or equivalent work experience
• 8+ years of IT experience
• Experience with Microsoft technologies; Windows Server OS, IIS, AD, DNS,DHCP,Systems Center.
• Experience with managing VMs running on VMware VCenter and AWS.
• Certification as a MCITP Enterprise/MCM/MCSE or equivalent system engineering expertise preferred.
• Experience with some form of scripting language such as powershell and bash is plus
• Basic knowledge of Linux and AWS.

Personal Characteristics:

• Able to communicate with technical and non-technical audience
• Able to effectively prioritize tasks in a high-pressure environment.
• High energy
• Self-motivated
• Must be able to work independently with minimal supervision, but also function as a part of the team
• Strong verbal and written communication skills
• Able to take initiative
• Entrepreneurial
• Leader

About Edifecs

Edifecs is a premier technology company in the U.S. Healthcare market with solutions focused on interoperability, workflows, risk adjustment, value-based care payments, and analytics. Edifecs solutions are used by leading healthcare entities including, payers, providers, employers, third-party administrators, and government agencies. With innovative technology and solutions, Edifecs helps its customers by optimizing the secure exchange and processing of administrative and clinical data, reducing the cost of complying with regulations, and automating workflows involved in multiple core processes within the healthcare ecosystem.

Edifecs is a frontrunner in providing solutions for B2B data exchange, streamlining key workflows in areas such as enrollment, risk adjustment, and alternative payment models. With the advent of FHIR and new regulatory guidance from HHS, Edifecs has emerged as a leader in easing the effort associated with achieving compliance with new federal rules and in making the healthcare consumer the primary stakeholder. Edifecs solutions are offered in both On-Premise and SaaS models. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia, and Mohali, India, an engineering center in Moldova, and has more than 900 employees.