Lead SaaS Operations Engineer

Overview

Edifecs is seeking a Lead SaaS Operations Engineer, who will be responsible for leading a team of associates, involve technically in the maintenance and operations of Edifecs SaaS solutions, continually seek ways to improve process efficiency, and most importantly continuously strive for customer success.

What you will do:

• Lead a team of associates in the practice to provide 24x7 maintenance and operations services to Edifecs SaaS clients
• Manage customer escalations by defining an action plan, identify the appropriate resources and handle internal and external communications
• Hire, mentor and develop the SaaS Operations team.
• Work with the Customer Account management team to provide appropriate level of attention and service to high priority accounts
• Ensure appropriate operational planning is effectively executed to meet client and Edifecs requirements.
• Continually seek ways to improve efficiency through automations and through various cost saving initiatives.
• Plan and prioritize application maintenance including deployment of application patches and application upgrades in Edifecs Cloud.
• Develop/ improve processes to monitor the health of the application in a SaaS setup and take necessary actions to fix the issues in a timely manner.
• Contribute towards overall improvement of the SaaS solution by collaborating with various other departments as required.
• Understand and applying company policies and procedures

What you will bring:

• BS degree in Computer Science or equivalent
• 8+ years’ experience in techno – functional & commercial role
• 3+ years’ experience in multidimensional issue resolution
• 2+ years in leading a team
• Understanding of US Healthcare
• Knowledge on HIPAA transactions
• Understanding of following underlying technologies used by Edifecs solutions: Java, JMS, SQL Server/ Oracle, Web/Application Servers like Apache Tomcat/ IBM WAS
• Experience on at least one integration or ESB software such as Edifecs XEngine Server, TIBCO EMS, IBM WebSphere suite, Web methods, MuleSoft, Intersystem Ensemble
• Proven expertise in Docker containerization and Kubernetes orchestration.
• Experience with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• Demonstrated ability to lead a team
• Ability to build strong relationship across the clients team and within Edifecs
• Ability to manage multiple SaaS clients
• Demonstrated ability to participate in change management
• Ability to work under pressure without getting flustered
• Demonstrated ability to understand and apply company policies and procedures.
• Strong analytical, prioritization and collaboration skills in partnering with other internal groups
• Ability to communicate effectively and build rapport with team members and clients.

About Edifecs

Edifecs provides market-leading technology to its payer and health system customers, which serve nearly 300 million people in the U.S. healthcare market. For over 25 years, Edifecs has enabled customers to unlock greater value with their healthcare data management platform which includes its Best in KLAS healthcare interoperability cloud solution. Edifecs’ healthcare SaaS solutions, available on both public and private clouds, serve as the foundation that eliminates stakeholder friction to overcome healthcare’s biggest challenges, including accelerating value-based payment adoption and obtaining more complete and accurate care funding for alternative payment models. Edifecs’ solutions are powered by AI that incorporates generative AI and LLMs, natural language processing, and machine learning, to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge from government agencies, Edifecs is a proven partner to support its customers road to “evergreen” compliance. Edifecs customers include 24 of the 25 top commercial health plans in the country, 29 of the 52 Medicaid programs, and 6 out of 10 of the largest health systems.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or disability status. Our corporate credo of innovation, collaboration, customer-centricity, and integrity drive and inform all our actions and decisions. Please contact [email protected] for more information.